On the morning of May 16, the 2nd World Smart Conference was held in Tianjin today. The chairman and CEO of JD Group Liu Qiangdong delivered a speech entitled 'New Trends in Business in the Smart Age'. Mentioned:
Liu Qiangdong gave a speech
1. The most important problem solved by the JDV drone is not to send packages, but to solve the problem of high logistics costs in remote areas;
2. After the robot climbs the stairs and solves the problem of the upper slope, the robot can completely replace the personnel for logistics distribution;
3. In the previous two days, some media said that we have to lay off staff. This is sensational and completely incorrect.
The following is Liu Qiangdong speech Record:
Dear Vice Chairman of Wan Gang, Secretary Zhong Hong, Leaders, Dear Friends, Good morning, everyone! Share three ideas with you today.
Let us briefly introduce to you what Jingdong thinks in the smart age and what it is doing. What is the future direction?
JD.com is a relatively young company and has only 14 years to date. The advantage of young companies is that we can use many of our new businesses to use the latest technology on the first day. For example, JD.com Finance was only established for about four years. However, the structure that has been set up since the establishment day is based on artificial intelligence. And all loans are loaned to small and medium-sized manufacturing companies. We have a logistics system and a large number of partners.
Jingdong is divided into two lines in the smart era. Hardware and software. In terms of hardware, JD.com applies the most logistics today. We expect to create a complete set of intelligence from warehousing to distribution vehicles, from distribution points to the last kilometer of delivery robots. System. A year ago, Jingdong in Shanghai had built the world's first B2C unmanned warehouse. Many people said that no one had warehouses. I saw it 10 years ago. I have seen unmanned warehouses 20 years ago. I dare you to ensure that all the unmanned warehouses that you see are in To B mode. But you can put a little chewing gum to toys, a pen, and a mobile phone. There are nearly 3 million kinds of cherries that we currently have in Curry. Exactly one of the products required by one of the customers was completely tested, and the complete B2C package was unmanned. It can be said that this is the world's first in a real sense.
We have built the first unmanned distribution station in Xi’an. Above the entire distribution station is a drone, below is a robot. It looks like the old air-conditioned outdoor unit in the past, a big iron cylinder, all inside All are automated machines, smart devices.
In addition, today's Jingdong's mature drones have been able to be used on a large scale by four models that have been operated under normal conditions. We have already obtained flight licenses in more than a dozen cities in six provinces. Jingdong drones From a load of 5 kilograms for 15 kilometers, to a recently tested cargo of 200 kilograms flying for 200 kilometers. Medium and light drones are all taking off and landing vertically, with the aim of reducing future airport investment. Everyone said you What is the use of a drone? US Amazon's drone is to deliver to end users. But most of the Chinese people are not actually living in a villa, there is no HOUSE, there is no backyard, we live in a condo. So Jingdong The most important solution for drones is not to send parcels to customers. Our focus is on the problem of high logistics costs in remote areas, especially in rural areas.
Jingdong’s logistics system has covered all 600,000 administrative villages in the country. Each village has our own part-time correspondent. He is a villager in that village. Many times a village has a parcel. To send this parcel, we have to I sent a driver out of a car and drove from the city to the village. Once and for all, oil money, tolls, labor, time costs, and many of the parcels sent to a village today were sent to a big city like Tianjin. The city is probably more than 5 times the labor cost. At the same time, a large number of agricultural products are difficult to send to the city. Therefore, the Jingdong drone solves the problem. For example, we are in Sichuan, Shaanxi is preparing to build more than 100 UAVs in the airport, we Within 24 hours, it is possible to send high-quality agricultural products from remote villages in Shaanxi and Sichuan provinces to all large and medium-sized cities in China, and to reduce the cost of logistics in the province by 70%. This is our responsibility. Human-machine application value.
Jingdong has actually spent more than a year now. It is developing the first heavy-duty drone in the real sense. Now we often see video on the Internet, and some say heavy-duty drones, that is, no more than 1 ton of load. Man-Machine, in fact, buy ready-made manned aircraft, transform it into a drone. But Jingdong is starting from scratch, research and development of real drones, the aircraft was built there is no cockpit, did not give The position of the driver is entirely in accordance with the new design and manufacturing of drones. We expect to conduct on-line testing for the first time at the end of June this year. Of course, the actual application in the future may take several years.
Our distribution robots have been delivered to a number of universities in Beijing including NPC, Peking University, and Tsinghua University, and the robots can communicate with elevators. We have reached a communication agreement with the world's five largest elevator manufacturers, that is, our distribution robots can Tell the elevator which layer it is going to. The distribution robot can also communicate with the doorbell and ring the doorbell. The only thing that needs to be solved now is how to get the robot to climb the stairs and walk the slope. This is more complicated. Once this technology is broken, we distribute the robot. Can completely replace the delivery staff.
The second line is the software line. Jingdong is doing supply chain service. So the most important thing for us is the sales forecast of the products and the grasp of the consumption trend. Today, 57% of our product orders are purchased from From the transfer between the warehouses to the sales forecast, we use artificial intelligence, which is a very complicated system. At the end of this year, we aim to have 94%-95% of all SKUs that use artificial intelligence for procurement, pricing, and libraries. Transfer, replenishment decision-making and management. Our AI customer service has been developing for 6 years. Now 52% of services are actually robots serving everyone, especially when using online communication tools. When Jingdong Financial's after-sales service communicates various needs, actually 90% of it is using artificial intelligence technology. Our second-generation manual customer service can now accurately sense people's emotions, that is, this customer is happy or not happy, what is the mood? , has been analyzed very accurately, and exceeds the artificial customer service. Because the artificial customer service can only judge through your voice, but the artificial intelligence can pass The customer's orders will be followed by more and more comprehensive data. Now all of our calls, if we call our customer service center, or if consumers receive calls from customer service centers, they are basically people. In communication with everyone, before the end of the year, I firmly believe that there will be a lot of phone calls. In fact, artificial intelligence is behind you. If you want to receive a phone call before the end of the year, it will be very comfortable to hear, and the service will be good. , does not mean that it must be human, may be behind the artificial intelligence, through the outbound call, is entirely like human thinking mode, the voice can not distinguish between artificial intelligence or real people.
So I said to you, I think you already have a lot of doubts. If you do this, what will the workers do in the future? A few days ago, there have been several self-promotions in the media, saying that I must prepare for the expulsion of employees and expel 80,000 people. People, etc. In fact, these are all totally sensational and inaccurate. My original words are that if we follow the scale of today's Jingdong, if we use artificial intelligence of software and hardware and do it with intelligent technology, we will do it today. In fact, only about 80,000 employees are enough for the work. Today, we have more than 160,000 employees. However, Jingdong is still developing, and it is constantly developing at a high speed. There are 10 times the future and 20 times the growth. So we Still need people, we will never expel any one brother because of technical iteration updates.
Some people may ask what are the benefits of artificial intelligence technology? I believe there are many. For example, Jingdong develops and distributes robots. I hope that the brothers who can deliver on the street today can finally sit in the office. The robots replaced them for delivery. For example, in Tianjin, a super-sized monitoring center was established to convert blue-collar workers into white-collar workers. He was allowed to sit in the office, and one person could monitor the work of hundreds of robots. For example, the delivery robot had a problem. Or when they are stolen, robbed, etc., they come to judge and interfere. Everyone knows that any machine needs to be repaired and maintained. Any machine will have damage. We can put a lot of today In the warehouse, on the road, the picking staff of the warehouse turned to this part of the work. Today, the light picking employees each walk 32 kilometers on average each day. With such a hard work, we can use artificial intelligence and robots. To replace.
The work of most people today is to create a material civilization. I think that at the arrival of the smart age, most people will spend most of their time creating spiritual civilization. The creation of material civilization should use robots and use artificial intelligence. Technology is a substitute. We can spend more time thinking about philosophical issues, engaging in some arts, doing some creative work, and doing things that we like to do, including our Chinese people. Countless people have a lot of talent, just being overwhelmed. Heavy physical labor is overwhelming. We can also spend more time traveling, we can spend more time with family, make the family more stable, make people more love.
What do you think about the large number of robots that will lead to unemployment? This is our government’s ability to govern, including the legal environment, completely different from that of the first industrial revolution. At that time, everyone saw that because workers were picking up machines, It is said that the machine robbed people of their jobs. The first industrial revolution actually did not benefit workers. It allowed workers to work faster and rhythmically. It was even more laborious. The wages of workers did not rise. Another big problem in the future is the aging of China. It means that the future is actually an era of oversupply of human resources, and soon turned into a shortage of human resources. When the smart age came, it solved the problems of our country. The country can also carry out legislation in this area, and it used to work 40 times a week. In an hour, why can't I work 8 hours a week? It's good to live two days a week. I work 4 hours a day. I work two days. The salary is higher than today. We can travel more time. Do something you like to do.
The third point, I remember I read a little story, when a foreigner built a train at the old Beijing Railway Station in Beijing now. After the Empress Dowager Cixi saw it, he said it was a monster and said that he could run without food or drink. This was wrong, there was a problem, and it was blown up. Since then, China has not caught up with the first time, the second industrial revolution. That year, when a large number of cars ran on the street, when people increasingly liked cars, they did not want to When we took the carriage, there were countless coachmen in Europe to parade. Everyone had heard this story. But what was the story I wanted to tell? There was a small coachman in this huge coachman group. What did he do? He followed the trend of the times. He began to learn how to drive a car. The people who used to make carriage wheels in the past, some of them quickly transformed to make car wheels. Since then, they have created countless great companies. So I want to be in a new era. Coming, When the smart age comes, Your attitude, Your change is determining your future. thank you all!