According to foreign media reports, on Friday, local time, Apple MacBook/MacBook Pro ushered in a class action lawsuit in the United States, the butterfly keyboard of the two notebooks was revealed there is no response and failure problems. Users believe that Apple did not remind on this matter They. In response, Apple did not immediately respond. It is understood that this lawsuit was filed in the local court of Northern California. Before this, someone has already talked about this issue in the blog, Twitter, and technical support forums. There are even people who are Change.org launched a petition and produced a music satire video for it.
The butterfly keyboard is Apple's first new keyboard to be introduced on the 12-inch MacBook in 2015. It is considered to have a more stable, sharper, and more comfortable experience than the traditional scissors keyboard. However, for some users, it has not reached that kind of keyboard. effect.
Some users complained that they had to spend $700 to repair the keyboard when their notebook was out of warranty.
Critics believe that Apple's response to this issue is not positive enough. In June last year, the company's customer support team posted an article on how to use a can of compressed air to clean the keyboard. In March of this year, there were reports that Apple had applied for. A patented MacBook keyboard with compression capability.
It was learned that the lawsuit was for the MacBook 2015 and beyond, and the MacBook Pro for 2016 and beyond. The number of affected consumers has now reached thousands.
The plaintiff requested that Mac's defective MacBook disclose detailed information and return the costs incurred for repairing or replacing the keyboard.