Apple is subject to a class action lawsuit | it is known that the MacBook butterfly keyboard is defective when posted

According to foreign media reports, the Federal Court of Northern District of California received a lawsuit suing Apple for a class action suit. The plaintiffs claimed that Apple was responsible for the defective butterfly keyboard design installed on the MacBook laptop launched in 2015, and claimed that Apple was Before the release of the product or at the time of release, it was known that these keyboards were defective, but they still released the product.

Apple Computer Keyboard

The lawsuit involved products including the MacBook produced in 2015 and the MacBook Pro produced in 2016. Both of these laptops use the butterfly keyboard designed by Apple. Apple said this keyboard design is more concise and in practical use. Fast feedback, superior to the scissor-type components of traditional keyboards.

According to the complaint, 'thousands' of MacBook and MacBook Pro users have encountered a butterfly keyboard failure that is unusable.

The indictment also cites complaints posted by many users on the web, including posts made by users on Apple's official community support forums.

In the complaint, the plaintiffs also claimed that Apple knew that the MacBook butterfly keyboard was flawed before or at the time of release, but still released the product and applied the defective butterfly keyboard design to the MacBook Pro.

Last month, Apple Insider, which focused on reporting on Apple, investigated this issue, collecting data from Apple Genius and authorized third-party stores, comparing data from several MacBook Pros from 2014 to 2017 (excluding Touch Bar related Question) The breakdown of the MacBook Pro keyboard in 2016 is twice that of the previous model. The 2017 version of the MacBook Pro is slightly better, but the foreign media believes that the data for the 2017 model is incomplete because the MacBook Pro is only available for about 11 Months.

After the investigation report was published, Change.org launched a petition requesting Apple to recall the product. Within a week, it received 17,000 signatures. The petition also mentioned the petition.

Foreign media said that Apple did not directly admit the problem, but from a certain point of view, Apple still indirectly admits this problem. For example, the support document describes in detail a method of cleaning the keyboard with compressed air, but according to those Users who have used this method to clean the keyboard say that this method is not useful.

The plaintiff requested Apple to provide compensation and attorneys fees, and requested Apple not only to publicly disclose its keyboard design flaws, but also to pay for the repair or replacement of defective parts. The latter requirement includes compensation for the cost of the user's purchase of a replacement laptop.