Breaking machines, vacuum cleaners... With the increasing prevalence of 'haitao', this type of overseas consumer electronics is gradually becoming the new darling of consumers. However, many consumers do not hesitate to spend high prices on foreign home appliances. However, it is not so pleasing to the imagination: 'Affordable', hard-to-find after-sales service sometimes bring trouble to Haitao owners.
Cost-effective, foreign appliances are highly sought after
'As long as a friend visits a foreign country to visit relatives, many relatives and friends will ask for purchasing. 'Ms. Bai said, 'The same brand of products, the domestic price is much higher than in foreign countries, taking advantage of the opportunity to travel abroad to buy in the local More cost-effective. For example, for a multi-functional food grinder, the price of imported goods in China should be around RMB 2,000, and the selling price in the United States should be RMB 1,200.
In addition to price factors, good quality is the main factor for Haitao owners to choose 'near-seeking'. Many Haitao owners, who favor foreign appliances, said that the purchase of foreign appliances is mainly based on quality, safety, and use of results. As a frequently used home appliance, through purchasing Or sea scouring some good reputation foreign brands can make them more at ease, and the process of foreign home appliances seems to be better.
A lot of trouble, use maintenance are all difficult
In March of this year, Mr. Yang purchased a Japanese rice cooker through overseas purchases. Although specially equipped with a home-use transformer, he also inserted a plug directly into the 220 due to an oversight. As a result of the volt-voltage socket, the rice cooker burned out on the spot; Ms. Shen, a foreign brand branded by Ms. Shen, encountered a difficult maintenance problem: After the fan had a problem, Ms. Shen called the brand's domestic after-sales company. , But after the sale told her that the sea Amoy product is not included in the warranty, because many parts or internal design is not the same, may not be repaired in the country, even if repairs have to pay a large fee.
The maintenance personnel of some home appliance shopping malls in our city were informed that the manufacturing standards for small household appliances sold in foreign markets and domestic sales products are different, and they are directly used domestically, and it is likely that the “acceptable” situation will occur. Although some international brand companies Provide global warranty service, but it is not easy to operate. Because many brands can not find after-sales service outlets in the country, even if the other party promised to provide after-sales service, you must first provide a certificate of entry and exit, purchase invoices and other certificates Depending on the country in which the product is purchased, the period may be 2 to 3 months. If the product that the consumer needs to repair is man-made damage, it must also pay for the international postage, spare parts and maintenance costs, etc. small.
Be careful not to blindly pursue the purchase
In the end, how should consumers ensure rights protection after Haitao purchasing? Director of City Consumer Association Wang Yong stated that before Haitao’s purchase of small home appliances, consumers should not only weigh the factors such as quality and price, but also need to understand the warranty in advance and be familiar with the after-sales service. Process and logistics process, and it is best to understand whether the relevant technical parameters are in line with the domestic standards. Whether it can be guaranteed in the domestic market, do not blindly pursue cheap, blindly follow the trend.
In addition, Director Wang reminded consumers that many companies now sell products in many countries around the world, but due to business or commodity reasons, their promised after-sales service may not be global. For example, the service of a company may be global. But perhaps some of these countries are not included, so consumers need to carefully ask related matters before purchasing goods.