In December of last year, Apple admitted that it deliberately slowed down the speed of the iPhone to prevent the battery from accidentally shutting down due to aging. In the face of consumer dissatisfaction, Apple promises to offer discounts or free of charge when it comes to replacing batteries for iPhone 6 and newer users. replace.
However, since then, some viewers of BBC’s consumer rights TV show “Watchdog” stated that after trying to replace the battery by Apple, their confidence in Apple has been severely shaken. Apple’s request for some users when replacing the iPhone battery is It's 10 times mentioned in the apologetic statement.
Apple said to users that this is because the damage to the mobile phone will affect the replacement of the battery. However, Watchdog's investigation found that things are not always as Apple said.
IPhone user Josh Landsburgh (Josh Landsburgh) sent his cell phone to the Apple Store to replace the battery in February this year. Two days later, he received an email from Apple. Apple said that Before Dessberg replaced the iPhone battery, he needed to repair a small depression on the edge of his mobile phone, which cost more than 200 pounds.
The angry Landersberg got his mobile phone from Apple. He successfully replaced the battery in a local repair shop. This meant that he gave up Apple's warranty service. 'They managed to regain trust, but they turned back. The fees charged have exceeded your initial budget. I was shocked. They have already made enough money. They are apples, 'he said to the BBC.
Another iPhone user, David Bowler, also encountered the same problem. His cell phone only needs to replace the battery, and the other is intact. This time, in the case of no obvious external damage to the phone, Apple's Said that there is damage inside the phone.
Apple said that the phone's front microphone and speaker were damaged, and it took more than 250 pounds to repair it. But Bauer decided that the parts were working properly and he would return to the phone. "Watchdog" gave the phone to a cell phone repair specialist. The latter said: 'These parts are obviously capable of operation, they should not say that there is a problem'. The expert also successfully replaced the iPhone battery. In contrast, Apple refused to replace the battery for Bauer, unless first repaired the microphone and speaker .
Apple profit from apology?
Apple's maintenance website does have explicit provisions: 'If your iPhone has any damage that affects battery replacement, such as a broken screen, these issues need to be resolved before the battery is replaced.'
Apple also provided a 90-day new warranty period for its repaired equipment, even if the initial warranty period had expired. In addition, the representative of Apple stated that the company had stated clearly in the warranty terms: 'Any, All Damage' It must be repaired before the battery is replaced. However, neither Matthew Purcell nor Watchdog and Saunders's dispute resolution lawyer, Matthew Purcell, found such a claim in the warranty terms.
Purcell said: 'I think consumers will be irritated because Apple should have used this opportunity to rebuild trust, but they seem to be setting obstacles to prevent users from repairing their phones.'
Apple said in a statement: 'When replacing the iPhone battery, if there is any damage to your iPhone that could affect the battery replacement, such as a broken screen, these problems need to be resolved before the battery is replaced. In some cases, the repair may incur costs. . '
Apple also advises consumers to visit their website for more information on mobile phone repairs.