Buy expensive, late to pay, not satisfied with the return! Gome 3 service commitment to fully enhance the five-electrical experience

Gome launched the 'May 1' large-scale promotion event in advance. The top 100 brands of the United Nations Family & Life Union launched the 'Super Brand Day' and provided 4 billion welfare for the full-time, full-price category. At the same time, Gome officially launched the 'Cross Promise' to “buy expensive, late, and not satisfied”, and fully upgrade the service quality.

'Home • Life' strategy accelerates landing

As a member of CCTV’s “National Brand Plan”, Gome has grown together with many brand manufacturers in the past 30 years to become a 100 billion-class company. In November last year, Gome released a “home-life” strategy, relying on its long-term business Logic, technology, model, team, and other four major forces, constantly building on product, operation, and service capabilities, creating a new model of online, offline, and communicative dual-platform 'share retail', from 1.4 trillion home appliances The market entered the 10 trillion “home-living” market, and it gradually transformed from a single appliance operation to an overall solution provider and service provider with 'home' as its core. In the context of technological advancement and consumer upgrading, Gome We reached a consensus with well-known companies like Gree, Haier, Yili, and Fulinmen who were also selected in CCTV's “National Brand Plan” to form a joint national product “Home and Life” alliance. The first batch of more than 100 global brands have joined.

Night Market Carnival Explosions More Than 50% Off

The night market has always been the highlight of Gome's May Day promotion. On April 28th, the Shanghai Gome Super Carnival was launched in full swing. Gome partnered with Samsung, Sony, Siemens, Boss, Fanta, Gree, Midea, Supor, Huawei and other well-known household appliances. Manufacturers, introduced thousands of hot-selling home appliances at a low price. The three main activities are more affordable: One, buy color TV sets, refrigerators, washing machines, air conditioners, smoke stoves, water heaters, disinfection cabinets, and small household appliances of any of two different categories (including 2) Send RMB 1499 worth of air purifiers for RMB 12888. 2. Order up to 5000 credits for 2 or more designated TV sets, refrigerators, washing machines, and kitchen and bath products. (1 credit = 1 RMB , General audience); Third, the United States lease rental to send benefits, buy mobile phones, computers, digital gift package, trade-in subsidies up to 3500 yuan; rent mobile phone on the United States to rent rent, iPhoneX (64G) as long as 399 yuan / month.

The discount is not limited to this. From April 28 to May 1, CCB credit cardholders can purchase goods for 0 periods at interest rate 0 at all stores in Shanghai’s GOME city, and enjoy the original price reduction at the same time. Reduce 100 yuan, full 3000 minus 200 yuan, full 5000 minus 300 yuan, exclusive privileges waiting for you to enjoy!

'Cross promise' refresh service benchmark

In terms of services, the Gome platform solemnly proposed to consumers “Buy Yourselves, Pay Lately, Not Satisfied, Retreat,” and “10 Exemption” installation services for the air-conditioning market, continuously upgrading service quality, and helping hundreds of millions of people Chinese household consumption upgrade, quality consumption.

According to reports, on the day when Gome purchased self-operated home appliance goods and 3C goods from store invoices, online purchases from the store's invoice were issued on the 7th day (inclusive) of the date of the purchase order. , If the same city, the same sales channel, the same brand, and the same model product are found at a lower price, the difference between the purchase price of the Gome Shopping Invoice and the valid certificate can be obtained. Compensation, and you can get the difference compensation on the day of application. It is for 'buying expensive'.

The purchase of self-owned home appliance goods by Guo Mei, which is responsible for distribution by the country's consumers, causes customer complaints due to delays in delivery due to Gome's reasons, and the customer’s 100 Yuan red vouchers/slips exceeding the agreed time of 2 hours are for “late pay”. .

Wang Yan, general manager of Shanghai Gome, said: 'Quality consumption, not only quality goods, but also quality services. From the beginning of this big promotion, 'buy expensive compensation, late to pay, not satisfied with the refund' will become the Gome platform' Cross Commitment', and through the three-dimensional, multi-level extension of services, to create a service experience beyond the expectations of consumers, to maximize the overall value of consumer shopping.

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