Humidifiers, juicers, heaters, hair sticks... These small home appliances are cheap to purchase and convenient to use, but they are also more prone to malfunction than Home Appliances. At this time, many people will be tangled up and taken away. It was too expensive to repair, but it was a pity.
Consumers do not want to repair: trouble, not necessarily save money
In contrast to the large-scale home appliances that are delivered when a person buys, there is a person who wears it at home, and some people have repaired it, some small home appliances such as ceramic cookers, hair sticks, soya-bean milk makers, and humidifiers will be damaged after the warranty period expires. People are very tangled.
Ms. Fei’s husband recently gave birth to Erbao. At home, she sorted out a box of various types of baby products used by Dabao as a child. He discovered that several small household appliances could no longer be used. “A bottle sterilizer used by Dabao before. , I still wanted to use it for Erbao, but I didn't respond after plugging it in. '
Ms. Fei contacted the merchant at the time and the customer's customer service stated that this bottle sterilizer was warranted within one year, but the postage sent back and forth would require consumers to take care of themselves. For more than one year, it would require fee maintenance. The specific maintenance cost should be judged based on the failure.
'The one-year warranty period is definitely over, and first, when it comes to the specific maintenance cost, the bottle sterilizer is relatively large. The return postage of the light will be close to 30 yuan. 'Ms. Fei said, 'This disinfector buys and buys.' Also only 100 yuan, it seems that repair is not only trouble is not necessarily saving money, it is better to buy a new one.
Many citizens have stated that they have encountered Ms. Fei’s problems. After the breakdown of small household appliances at home, it is not only difficult to repair, but also costly, especially for small household appliances that have passed the warranty period.
Ms. Hu, who lives in Yinzhou District, said that more than two years ago, she spent more than 100 yuan to purchase a soya-bean milk maker. It was broken last week. She contacted customer service. She was sent to a co-operating point in Ningbo for maintenance.
'That maintenance site was on Nursery Road in Haishu District. I live in Jiangshan, Zhangzhou. I had trouble in the past. And the warranty period of the soybean milk machine is two years. Now the warranty period has expired, and another maintenance fee will be paid. The thing is too lazy to toss. ' Ms. Hu said she did not want to repair, consider when you need to buy another one.
Repair shop does not want to repair: Accessories hard to find, little profit margins
In fact, after small home appliances, especially those that have passed the warranty period, are in trouble, repair shops are not willing to accept this.
When you are busy, you definitely don't want to repair it. 'The master Hong, who opened an appliance repair shop on Xinhe Road in Zhangzhou, said that now he repairs home appliances such as TVs and washing machines, such as hair dryers, humidifiers, soya-bean milk makers and other small household appliances. Usually it is not connected.
'On the one hand, many times, repairing small household appliances is not less time than repairing everyone's power. If the cost is lower, it will not be enough to pay for the money. If the income is relatively high, people will certainly not be willing to do so. It would be better to buy a new one. Master Hong said, 'On the other hand, many parts of small household appliances are hard to find. Some big brands are better, there will be some complementary parts. But now many small household appliances are small brands, small manufacturers, very few There are accessories flowing out, and each of the accessories is not universal, it is very troublesome to repair. '
At the same time, the failure rate of small household appliances is still high, according to Tmall Electric City data, consumer complaints caused by the quality of small household appliances is far higher than the average complaints of the entire Tmall platform.
Many small household appliances directly 'only for repair'
It may be because of the above reasons that many small household appliances have directly introduced the 'only for repair' service.
Ms. Huang had just received a free 'new one' baby milk device a few days ago. 'Very unexpected.' Ms. Huang said, 'At the end of March, the warm milk device could not be heated for some unknown reason. I contacted the sales customer service. For a moment, I originally wanted to find out how to fix it. As a result, the other party sent me to send a message to judge the cause of the failure. If it was a non-human failure within the two-year warranty period, it could be directly replaced with a new one.
Shortly afterwards, customer service contacted Ms. Huang, saying that it was detected as a host failure, belonging to the scope of 'replacement only' with the 'renew'.
In Tmall Electric City, the reporter saw that many businesses offer 'repair only' services. The reporters view the service content, 'only for repair' means that the buyer is buying goods with the 'for repair' logo only. Afterwards, the main body of the merchandise appears quality problems within the scope of the country's 'Three Guarantees' or within the scope of the manufacturer's warranty service (referred to as 'non-human damage'). The merchandise has not been repaired (except for the official after-sales maintenance of the brand), the business promises to the buyer Provide a free replacement of brand new products.
According to people in the Ningbo home appliance industry, the “repair only” service for small household appliances provides consumers with convenience. On the other hand, this is actually a recovery channel for the breakdown of small household appliances. 'Based on environmental considerations, The state can introduce a trade-in policy for small household appliances to promote the reasonable recycling of small appliances instead of being thrown away as garbage.