Civic online shopping refrigerator does not use a few days to ignite | Off-site rights have twists and turns

The fridge I just bought suddenly caught fire

Reminder: Electrical appliances must be checked for hazards, both old and new, and fire extinguishers can be provided in the home.

Zhang glanced down to see if the refrigerator was burning.

The reason for the spontaneous combustion of the refrigerator is still under investigation.

At the beginning of this year, the citizens of Xiao Zhang purchased the refrigerator. After only a few days, the refrigerator suddenly spontaneously set on fire, causing Xiao Zhang’s house to become a mess. Fortunately, it did not cause casualties. The industry reminds that the newly manufactured product is self-ignited. The phenomenon is rare but not absent. If people live in old districts, citizens should always check the line and the leakage switch. The fire department reminds the public that when an electrical fire occurs, the electricity is cut off for the first time. Do not use water to extinguish the fire. Get ready for a small dry powder fire extinguisher.

on site

Significant burning marks on the back of the refrigerator, the door frame ceiling lamp has changed shape

Recently, the reporter arrived at Xiao Zhang’s house. A door is a small living room, and it is also a location where the spontaneous combustion occurred. Since there have been no burning odors on the scene for more than ten days, the roof can still be seen as smoked. Traces of the self-ignition refrigerator were placed on the balcony, and the back of the refrigerator was cratered. The traces of combustion were obvious. On the ground around the refrigerator, there were some black colloidal combustion residues, and there were traces of flushing on the ground.

The balcony doors are open-framed, with a wide-brimmed walnut framed door. There are heated blisters and smoke marks on the door frame. There is also a trace of stumbling. The ceiling lamp in the living room can be used normally, but it is deformed by heat. The situation is more obvious. In the adjacent rooms and toilets, there is dust residue on the walls. With a touch of fingers, black stains will remain.

reduction

When the maintenance master came to the door, he found a refrigerator was burning

Xiao Zhang recalled that after the arrival of the two refrigerators on the Internet, there was a problem of no refrigeration within a few days. On March 30th, Shen master of the after-sales service staff repaired one of them with accessories. The following day at 6:00 pm, He went to the door again to deal with another one. 'At that time the customer was not home, let me find the security guard to take the key. When I opened the door, I saw the back of the refrigerator caught fire. 'He recalled that at the time he cut off the power supply for the first time. After a moment, I felt that the temperature of the refrigerator door was not high, I pushed the door to push the refrigerator to the balcony, then I used a faucet on the balcony to extinguish the fire.

Master Shen photographed the scene and reported a spontaneous combustion accident to the manufacturer. Xiao Zhang, who later arrived, also took photos and videos and sent it to the online shopping platform. The next day he started to negotiate follow-up matters.

Rights protection

There are twists and turns in rights protection in different places, and consensus has been reached through many consultations.

As it was an online refrigerator, Zhang Xiaowei’s road was a little off. She asked the manufacturers for the return and compensation claims. However, the two parties failed to reach an agreement after many consultations. Subsequently, she dialed 12315 and was informed that: 'The complaint was off-site. Businesses, need to call the business registered location of 12315. 'She then searched for the online shopping platform and refrigerator manufacturer registered location, and through the local 12315 rights.

After much coordination, Xiao Zhang finally reached an agreement with the online shopping platform and the manufacturers. On April 16th, Xiao Zhang received compensation and the refrigerator was also returned. Recently, Xiao Zhang’s house had been emptied of smoke. Makeup', the repair of other damaged parts has also begun.

electrician

Electrical faults must be dealt with in a timely manner, always check old and new

The master teacher is an electrician of a real estate company in the city. He has been in the industry for 20 years. He said that the spontaneous combustion of electrical appliances can be generally divided into two situations. One is that the appliance itself is self-igniting, and the other is the self-ignition of the house circuit caused by excessive electrical load. Mostly because of the long service life, the aging of electrical appliances, and the accidents of spontaneous combustion of newly purchased electrical appliances are rare.

The aging of the housing itself needs more attention. The protection measures for new houses are relatively in place. Old buildings need to be inspected frequently. He said: 'In daily life, it is best to share the electricity evenly. Never connect too much to the same outlet. Appliances. '

Liu Xuan, the property director of a residential area in Xiamen, has repeatedly participated in training in electrical work. He said that electrical appliances are made up of many electronic components. Even if they are qualified products, there may be failures. Although the probability of spontaneous combustion is low, it is not. He suggested that electric appliances must pay attention to working conditions, whether old or new, and should contact maintenance personnel in case of abnormal conditions. He said: 'There will be a process from the occurrence of faults to spontaneous combustion. Prompt handling can greatly reduce the occurrence of spontaneous combustion accidents.'

remind

Appliances also have a lifespan

According to the requirements of “The Years for the Safe Use of Household Appliances and Similar Electrical Appliances and Recycling Use”, manufacturers must indicate the period of safe use of household appliances. For example, color TV 8 to 10 years, refrigerator 12 to 16 years, electric water heater 8 years, air conditioning 8 years By the end of 10 years, washing machines for 8 years, etc., beyond this period of time, there may be some problems with home appliances. Although household appliances are usually marked with the use of life, but few people pay attention.

Cut off the power before fire fighting. Recommended use of dry powder fire extinguishers

What happens to the public when an electrical self-ignition accident occurs at home? The fire department said that if the fire is too high, the public should escape from the safe passage as soon as possible and call 119 for assistance; if the fire is not high, they can self-extinguish fire.

For common electrical self-ignition, the public should pay attention to the first power off and then to the fire before the fire itself. The fire department recommends the use of dry powder fire extinguishers. Try not to use water.

The fire department also reminded that a small dry powder fire extinguisher can be equipped at home. In the event of a fire, there is no fire extinguisher at home. Generally, in the residential corridor, there are fire extinguisher boxes and dry powder fire extinguishers.

link

The following 4 reasons can cause the refrigerator to catch fire

1. The temperature of the junction box of the compressor is too high.

2. The voltage is too high instantaneously.

3. The wire is short-circuited. It is more common for rats to enter the interior of the refrigerator and snapping wires to cause a short circuit. The compressor is likely to gather around the crucible and there is also the potential for short circuits.

4. The thermostat malfunctions.

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