With the advent of the consumer upgrade era, consumers are increasingly pursuing quality, and more consumers are willing to pay for mid- to high-end products. Not only that, the unique and pleasant mental experience that consumers bring to the service is also More high standards. This requires companies in addition to continuous breakthroughs in product innovation, but also in the service level, always adhering to the 'consumer-centric' service concept, to provide consumers with comprehensive professional support.
Strictly demanding service standards from multiple angles Provide consumers with comprehensive and convenient services
As a world-famous company, Boxi Home Appliances Group always focuses on the needs of consumers and focuses on the user experience. It is highly favored and recognized by consumers.
Boxi Home Appliances currently has 2 call centers, 38 service branches, nearly 200 service stations, and more than 1600 service outlets throughout the country. There are official websites on the line, customer service hotlines, customer service microblogs, official WeChat, etc. A variety of communication platforms accept relevant requirements for after-sale services, and the integration of online and offline services not only provides convenience to consumers, but also improves internal efficiency. Not only that, Bossie high-level has the practice of using weekends to visit homes of consumers. , Face to face to understand the actual needs of consumers and practical feedback on the product.
Nowadays, people’s life pace is accelerating, and the immediacy of after-sales service becomes more and more important. In order to solve the problem of after-sales maintenance for users at the first time, Bo Xi’s home appliance adopts a 7*24-hour manual hotline service mode to accept consumer installation and maintenance. Consultation and complaints service requirements, and the use of urban rapid response mechanism within 24 hours of the home, within 72 hours of the suburbs.
Consistent Bo Xi home appliance strictly requires after-sales service professionalism
The degree of professionalism is the concept that Bosch Electric Appliances always upholds in its after-sales service. The hotline service staff in BSH has been professionally trained. The engineers are all in accordance with the national unified CTC standards for qualification management, and the perfect new employee training system has reached 100%. , And through the promotion of engineers, online technical support, skills competition, e-learning platform and other ways to enhance the professional skills of technicians. In the entire after-sales service process, after-sales service staff of Baxi household appliances provide professional services to consumers in strict accordance with the service process. After-sale service.
In recent years, as consumers' demand for service personalization continues to increase, each brand partner is continuously optimizing the service team structure and upgrading value-added service content. For different types of after-sales service requirements, Boshi Electric Appliances will specially set up customer service representatives. The corresponding skills groups provide targeted services to users. Taking emerging kitchen appliances and category dishwashers as an example, as the dishwasher enters more and more Chinese homes, Boshi appliances are especially for consumers. Provide free pre-sales design service to save consumers time and effort. Since dishwasher is a relatively novel kitchen appliance product for many Chinese families, Bossi's technicians will vary depending on the installation process. The pre-sales design of the consumer's kitchen, inspection of the upper and lower water, electrical circuits, cabinets, etc., and professional installation suggestions are given. At the same time, the dishwasher's product specification describes the installation environment and daily use precautions. Consumer reference, to avoid problems due to environmental issues or misuse.
Safeguarding the rights and interests of consumers
It is worth mentioning that, in order to effectively safeguard the actual interests of consumers, Boshi Home Appliances is effectively open and fair in terms of after-sales service prices, fair and reasonable, and strictly stipulating the price in strict accordance with the requirements of national laws and regulations. In the Bo Xi home appliance official website, publicity has been disclosed. The manual fee standard, and the price of the accessories for the China Appliance Repair Service Association, can also be checked by the official WeChat. In addition, the maintenance staff will also uniformly print the fee collection manual, present it to the user before charging, and the consumer can also use the telephone. Manual inquiry, effective and transparent after-sales service.
Innovative quality service first Bo Xi home appliances have been highly recognized by the industry
The perfect brand experience not only stems from excellent products, but also depends on excellent consumer experience and service experience. For a long time, Bo Xi home appliances have won high praise from consumers for their quality service, and they have been highly recognized in the industry. Professional and high-quality service, Bo Xi’s home appliance has won many awards and recognition from the China Household Appliance Service and Maintenance Association for many times, and won a good reputation brand for the 2015 China Electrical Appliance Service Industry Excellent Service, 2013-2017 Excellent Electronic and Electrical Extended Service Enterprise, 2012- 2017 China Household Appliance Service Industry Jin Ding Award, 2017 Chinese Home Appliance Service Industry Service Satisfaction Brand, Consumer Appliance Service Satisfaction Credit Enterprise, 2018 Annual Consumer Rights Protection Demonstration Enterprise, 2017 Service Industry Outstanding Enterprise and many other awards and awards.
In the future, Boxi Home Appliances will continue its efforts in the Chinese market by providing higher quality localized home appliance solutions and more meticulous and professional services to provide Chinese consumers with a better service experience.
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