At present, the intelligent voice assistant mainly provides some practical information, such as 'What is the weather like today', or performing some simple tasks, such as playing music, etc. However, Huawei hopes that the future artificial intelligence assistant will go further and become the user’s voice partner. Meet people's emotional needs.
Felix Zhang said: 'We want to provide emotional interaction.' Back in 2013, Huawei launched an audio assistant in the Chinese market. Felix Zhang said that in the near future, Huawei will launch a AI software supporting emotional interaction.
According to Huawei, currently 110 million users use Huawei's voice assistant every day. Felix Zhang said: 'We believe that in the future all our end users will want to interact emotionally with smart assistants. This is also a long-term development direction. . '
In addition to Huawei, other technology companies are also using artificial intelligence to enhance their smart assistants to better serve users such as Amazon's Alexa, Samsung's Bixby, Apple's Siri, and Microsoft's Cortana.
According to research company Gartner, the so-called 'emotion AI' refers to a program that detects user emotions and responds accordingly. This technology is expected to provide a more personalized user experience. Gartner said: 'Adding emotional awareness Will allow virtual assistants to analyze data points through human facial expressions, voice intonation and behavior patterns.
According to James Lu, director of AI product management at Huawei's consumer division, the ideal AI voice assistant will try to keep the duration of the conversation so that users will not feel lonely. To achieve this, the first step is to let AI assistants have higher IQs, and they are given higher EQ.
Huawei also said that their inspiration came from the film "Her" (her). In this movie, the hero gradually falls in love with the intelligent voice assistant named 'Samantha'. Through a smartphone or tablet, at any time Take 'Samantha' with you everywhere.
Felix Zhang said: "Samantha (refers to its software features) is the dream of all engineers. Like in the movies, you don't even need a girlfriend anymore. That's the emotional service." Felix Zhang also said In the future, users will no longer need to touch the smartphone screen to control the voice assistant. Most of the functions can be performed by directly using voice commands.