On April 20th, 2016, Xinxin reported that Mr. Lai had not cooled the refrigerator purchased by the Siemens counter of Weidong Electronics Co., Ltd., Baidu Town, Pingdu City, and refused to provide free warranty after the sale. After coordination, Siemens provided free repairs to Mr. Lai. Recently, Mr. Lai once again reported to Xinxin.com that the fridge had been used for nearly 2 years since the last maintenance. The cooling phenomenon has recently appeared again. This time, Siemens informed it to charge for maintenance. Siemens Home Appliances Customer Service indicated that the refrigerator is valid. Purchase invoices can enjoy a one-year warranty. For Mr. Lai's invoices, he/she must submit feedback.
Counter promises to hold receipt for free warranty for 10 years
In December 2014, Mr. Lai purchased a Siemens refrigerator at the Siemens counter of Weidong Appliances City, Baidu Town, Pingdu City. At that time, only a receipt was issued without an invoice. The storekeeper verbally promised to provide a free warranty for ten years. After a year and a half, the refrigerator appeared uncooled. After coordination, Siemens finally agreed to give Mr. Lai a free repair.
But recently, Mr. Lai told Xinxin.com that there was no refrigeration in the refrigerator. 'Last time, the fridge first showed a dripping noise, and then the refrigerator began to alarm without cooling. ' Then Mr. Lai looked for Siemens after sales. Staff, want to enjoy the warranty again, but was told to charge for maintenance.
Mr. Lai said that at the time of the counter purchase, the counter had promised to hold the receipt for a 10-year warranty period. Although this promise has no paper evidence, he hopes that Siemens will be able to provide free warranty again. 'Since Siemens has not yet given me a reply. '
With a valid purchase invoice can enjoy the whole year warranty
Regarding Mr. Lai’s situation, Siemens Home Appliances Customer Service stated that they have received complaints from customers. Under normal circumstances, according to laws and regulations, consumers can enjoy a full year warranty with Siemens’ valid invoices for purchase, and partial parts warranty is three years. If the consumer does not have a purchase invoice, he can also enjoy the warranty rights, but the warranty period is based on the machine's date of production. 'For the current customer situation, we also need to give a reply after the report from the superior. 'Subsequently, Siemens Home Appliances Ms. Chu, a public relations officer, said that she has communicated with consumers and will send technicians to detect the cause of the refrigerator failure. After the test, the warranty program will be negotiated with the consumer. 'Do you need to pay for the results after the test?'
Consumers should commit their commitments to paper
In response to this, lawyer Wang Lei of Shandong BlackRock Law Firm stated that because consumers do not have a 10-year proof of written warranty, consumers are advised to negotiate with the merchant in private. If the negotiation fails, they can complain to the industrial and commercial department for mediation. Proceed with lawsuits to prosecute. In addition, lawyer Wang Lei reminds consumers that they must keep relevant receipts and invoices when purchasing goods. For merchants’ warranty promises, the recommendations should also be implemented on paper so that they can then maintain their legality. rights and interests.
