In order to attract customers, some unqualified or unauthorised merchants packaged and advertised on the Internet. As a result, consumers spent a lot of money and bought the services of the “Li Gui”. No, Mr. Zhao gave his own washing machine. For a small leather collar, it cost me 1,500 yuan. In recent days, I was deeply convinced that Mr. Zhao complained to the city of 12315.
A few days ago, the washing machine of Mr. Zhao’s house was broken. In desperation, he did not call the merchant’s special maintenance service. Instead, he searched the Internet and found that there was a special maintenance company claiming to be the brand’s washing machine at Baiyun Road, Zhonglou District. Mr. Wang looked at the online publicity and had agreed on a home repair. After spending 1,500 yuan, the washing machine returned to normal.
Afterwards, Mr. Zhao thought about it, and he couldn't think about it: Why is it so expensive to change a small apron? So, he dialed the 400 customer service phone of the brand washing machine. The customer service staff made it clear that this service point is not their company. The special maintenance point. Mr. Zhao knew that he had been taken. After the coordination of the market supervision department of the Clock Tower District, the merchant returned all the expenses.
The industry and commerce department reminds consumers that the quality of goods purchased by the customer must be detected and repaired at a special service point designated by the business. If the customer finds a repair point that is not designated for unauthorized repair, the merchant has the right to reject the three-pack service.
