On April 10th, under the support of the Consumer Protection Bureau of the State Market Supervision Administration, the China Automobile Dealers Association and the China Consumers Association, the 2018 Consumer Satisfaction and the Automotive Corporate Social Responsibility Summit Forum sponsored by the China Consumer News and China The auto consumption list conference was held in Beijing. Wang Du, deputy secretary-general of the Auto Dealers Association of China, attended the meeting and delivered a speech.
Li Yanming, deputy director of the Consumer Protection Bureau of the State Market Supervision Administration, said that the ongoing expansion of the automotive market and continuous innovation in the operating model have brought new problems and new challenges to consumer rights protection while continuing to escort the industry. The task of maintaining rights in automobile consumption remains arduous.
Wang Du, deputy secretary-general of the China Automobile Dealers Association, said that the automobile circulation service industry is an important part of the automotive circulation industry. To effectively improve the overall quality level of the automobile after-sales service industry, the China Automobile Dealers Association launched the “implementation of the automobile three-bag rule, which will increase the after-sales service. “Quality of Service” activities, organized the “China Auto Circulation Industry After-sales Service Quality Contest”, and at the same time committed to the construction of service standards in the automotive circulation field. In recent years, it has established more than a dozen national standards, industry standards and group standards.
Du Changhong, deputy chief editor of China Consumer News, said that it will cooperate with the China Automobile Dealers Association to carry out after-sales service consumer satisfaction surveys and auto corporate social responsibility surveys. It is through statistical analysis of relevant data that the Chinese automobile market The company's social responsibility fulfillment status and consumers' evaluation of after-sales service make an objective and realistic presentation, in order to further enhance the quality of car supply and service, further enhance consumer welfare, and make positive contributions.
Yan Hui, a researcher at the China Automobile Dealers Association’s cloud data aggregation research platform, said that in joint venture brands with a dominant market share in the domestic automotive market, joint venture brands have a big gap between maintenance time and service consultants and luxury and self-owned brands. Smaller. And introduced in detail, the relevant report issued by the China Automobile Circulation Association after-sales service quality branch on consumer satisfaction survey.
In order to truly reflect local consumption conditions, in 2018, the State Market Supervision Administration will establish a social survey release mechanism - carry out consumer satisfaction surveys in 50 large and medium-sized cities across the country, evaluated by third parties, and rank the results to the public.
At the same time, in order to promote quality consumption and satisfy consumers' needs for a better life, the China Consumers Association has determined that the theme of consumer rights protection in 2018 will be 'quality consumption, a better life'.
The China Consumers Association stressed that all automobile production and service companies must be honest and trustworthy, operate in accordance with the law, standardize their services, and consciously assume and perform corporate social responsibilities, start from the quality of products and services that consumers generally care about, and tangibly improve them. Unreasonable prices, after-sales services, contract performance, bundled sales, and other issues are actively optimized to promote quality and efficiency in quality creation and market innovation, to value the market and consumers' opinions and to respond positively, and to increase consumer trust. 5. Satisfaction guarantees consumer confidence in quality and consumption.