Needless to say, the girl's mother, Janice Shirley, disagreed with the South Korean company's statement. She said that Samsung was shirking its responsibility. The mother insisted that the phone was not damaged and it was bought several months before the accident. of.
On the other hand, Samsung indicated that he had contacted the family and made a satisfactory solution to the matter. Although on the surface, the mother did not feel satisfied with the way it was handled.
After recovering the faulty phone, Samsung conducted a thorough inspection and found no evidence of any signs of failure.
'According to our investigation, including the testing of this equipment, we concluded that the equipment did not fail. We know that excessive external forces can cause damage to the equipment.'
Samsung was forced to recall the entire Galaxy Note 7 series in 2016. Previously, the company found that the batteries of these phones had problems, which led to an overheating risk and could cause fire. However, the public should not be targeting Samsung J7 as before.