Want to change the mobile number operator, have to wait 11 months. 'The staff said that I had recently launched a mobile broadband, to use one year before the application can apply for transfer. 'Mobile phone number customers, Wuhan, Hubei citizen Chen is very helpless .
Ms. Chen’s 'turning network', also known as 'carrying number to network', 'number portability' and 'mobile phone number change', mean that users can change their mobile telecom operators while maintaining their mobile phone numbers unchanged. The corresponding tariff policy.
Ms. Chen’s encounter is not an exception.
In early February of this year, a number of Wuhan citizens reported that Wuhan Branch of China Mobile Hubei Co., Ltd. suddenly reduced its number-diverting business office, which was originally scattered in various urban areas, from 14 to 3, and wanted to do this business and some would run close to 100. Km. Afterwards, the Hubei Provincial Communications Authority interviewed the company.
In November 2010, the Ministry of Industry and Information Technology launched the pilot program of “Turn to the mobile phone network.” At this year's two sessions of the National Committee, in response to the National Committee of the Chinese People's Political Consultative Conference, Fan Bangkui, member of the Institute of Information and Electronic Engineering of the Chinese Academy of Engineering, turned to the mobile phone of the people. When the network 'when it was possible' to ask questions, Luo Wen, Deputy Minister of Industry and Information Technology, said that during the pilot process, many problems were discovered, which involved the settlement between operators. There are also technical feelings in the existing network. Problems, from the pilot and then promote at least until 2020.
A recent investigation by the "Legal Daily" reporter found that in order to prevent the loss of users, some telecom operators took bundled service packages and extended queuing time to set obstacles in disguise.
'Porting numbers to network' is difficult and risky
Ms. Chen decided to abandon the 'carry-on network' because the 'can't afford to wait'.
At the beginning of March this year, when she went to the China Mobile Zhuo Kouquan Business Office in Hongyu District, Luoyang District, Wuhan City, to handle the “Turn to Numbers” business, Ms. Chen was informed that her mobile phone still had two contractual services that had not yet expired. Handle out.
Ms. Chen’s two contractual businesses are: In the second half of last year, she participated in an event that recharged a 100-yuan electronic coupon for a charge of 100 yuan. In February of this year, she handled the China Mobile’s broadband network with her mobile phone number. This means that Ms. Chen’s contract expires, at least until March next year.
'Whether it is to participate in e-ticket activities or do broadband, no one told me that this will affect the 'toll-to-line' business, I already knew not to do it. 'Ms. Chen is very depressed.
In recent days, the reporter visited a number of China Mobile Business Offices in Wuhan. It was discovered that, like Ms. Chen, there were not many users who could not apply for transfer services because they had participated in the exchange of electronic vouchers.
In addition to being unable to switch due to contractual contracts, there are cases where, despite satisfying conditions, the risk of transfer is too high to 'dare to switch'.
On February 26th, in the business hall of China Mobile Fruit Lake Center, Donghu Road, Wuchang District, Wuhan, the reporter encountered Mr. Li’s transfer of the business of carrying numbers. “The family has set up a telecommunication broadband package and can use the free flow. If not, If you do, one moonlight traffic fee is more than 100 yuan. ' Mr. Lee said.
After asking Mr. Li about the reasons for switching, he was told by the staff of the China Mobile Business Office that the technology was not yet fully mature due to the “telephone number switch” business. If the switch fails, it may affect Wechat, QQ, banks, Taobao, etc. After the three-party verification code and the SMS message are received, the call recharge can only be performed in the operating hall or the operator's official website after the transfer; at the same time, according to the processing procedure, the user fills out the application in the same month, and needs to go to the business office to receive the transfer confirmation form again in the next month. Then confirm the single tape to other operator's designated business office for transfer. 'Mobile phone number registered a lot of APP, there are a lot of bank cards, can not receive third-party text messages how to do?' Mr. Li asked.
We can't say whether the pilot phase will be successful or not. 'The reply of the staff in the business office made Mr. Li feel no end.
Weighing again and again, Mr. Li finally decided to give up the transfer.
Operators accused of artificially setting obstacles
Wuhan Branch of China Mobile Hubei Co., Ltd. was able to handle the shrinking of the number of business offices of the “Turn Numbers to the Internet” and caused public dissatisfaction. After the Hubei Communications Bureau interviewed the company, at the beginning of March, Wuhan handled the mobile business of the carrier business. Restored to 14, homes covering the main city.
The relevant person in charge of the company said in an interview with the media earlier that the reduction in the number of designated business halls for the business of “Turning to the Internet” was due to the fact that the business is still in the pilot phase and the business is complex. The risk factor is high; after the shipment, some businesses cannot be completed. The use of some platforms, such as the receipt of short messages, etc., the handling of the previous transfer business customer complaint rate remained high.
According to Liang Changdao, director of the Information and Communication Management Division of the Hubei Provincial Communications Administration, the promotion of "putting numbers into the network" is actually a kind of 'game' between the government and enterprises.
In November 2010, the Ministry of Industry and Information Technology piloted the “Hunting for the Internet” service in Hainan, Tianjin; in September 2014, three provinces of Hubei, Yunnan, and Jiangxi became the second pilot provinces for “Portable to the Internet” service.
"The work of the "Toll-to-Number Transfer" did indeed have some technical problems at the beginning of the pilot project. With the advancement of the work in the past few years, the technical aspect is no longer a fundamental issue. ' Liang Changdao bluntly stated that the Ministry of Industry and Information Technology clearly pointed out that the mobile phone owed fees, not real names Others may not be able to handle the “Portable Number Transfer” situation, but the operators will hinder the transfer of the network by extending the time, bundled packages, etc. for the retention of users.
According to the Measures for the Administration of Mobile Phone Subscriber Number Portability Tests implemented since May 2014, the number of application for mobile phone number registration should satisfy the real name registration, the number is in the non-declared loss, the shutdown status and the prior agreement with the bringing-out party to cancel the on-line contractual deadlines, etc. Claim.
The reporter’s investigation found that, in addition to China Mobile, China Unicom and China Telecom’s two telecommunications operators also had a case of “broadcasting with numbers”.
Rooted in the industry monopoly
According to the regulations of the Ministry of Industry and Information Technology, the handling and use of number-bearing services should follow the principles of user-friendliness, openness and fairness, and voluntary integrity; the carrier must not refuse to carry out number-bearing for eligible applicants in any way; The time limit is 48 hours.
Cai Keyun, a professor of law at the College of Political Science and Public Administration of Hubei University, believes that technical barriers are not the root cause of the difficulty of 'turning numbers into the network'. 'The key is for operators to set obstacles to protect their core interests and customer resources'. Cai Keyun pointed out that setting up obstacles to the “Nature Transfer Network” is an increase of business habits to customary law, and micro-viewing does not respect consumers' right to choose independently. Macroscopically, it is not conducive to industry innovation and industrial sustainable development.
''Carrying numbers to network'' is a manifestation of the right of consumers to choose their own rights. Operators set artificial barriers by reducing service points, bundled packages, and other disguised forms. This is a damage to consumers' right to choose their own right. 'Dai Shengyi, Associate Professor, School of Law, Zhongnan University of Economics and Law. It pointed out that when handling broadband packages or participating in preferential activities, the telecom operators should clearly inform consumers of the preferential and restrictive rights they have; if the operator fails to perform the obligation, the form contracts signed by both parties shall be invalid, and the operators shall unconditionally Consumers handle the port number transfer.
He Dan, a lawyer of Beijing Zhong Lun Law Firm, also believes that the purpose of implementing the “Turning to the Internet” is to benefit the public. However, in reality, operators resort to unfair competition to attract users. If one-sided emphasis is placed on handling business, they can enjoy preferential treatment. The policy ignores the corresponding restrictive clause and ultimately damages the public interest.
In the opinion of Zou Aihua, a scholar of economic law at Hubei University, the Ministry of Industry and Information Technology has promoted the “turning number to network” in order to promote market competition and break market monopolies. 'But there are countermeasures under the policy. Operators often take more to maintain their market share. This means obstructing users' portability. Not only is it in a dominant position, Unicom and telecommunications are also the same. Zou Aihua said.
Zou Aihua suggested that if we want to eliminate monopoly, we cannot rely solely on 'carrying numbers to switch networks'. We can separate the construction of wireless networks from telecommunication operators. We will build base stations uniformly by the state and formulate unified communication protocol standards so that all telecommunication operators can provide 'soft' services. Service' to attract users.