Since March 31st, 2018, NEC has launched small-business terminal equipment for multilingual voice translation services for airports, hotels and department stores where foreign tourists need to meet their service needs to help communicate in foreign languages.
'Multilingual Voice Translation Service' is a voice translation service targeted at the tourist reception industry that began selling in November 2017 (Note). This time, in addition to the form of using the service through smartphones and tablets, it also provides additional services. Small business terminal equipments are equipped with tablet computers at tourist reception desks and shop cashiers. In the case of a large-scale tourist reception line, each staff member who receives visitors is equipped with a small business terminal equipment. Can deal with various business scenarios.
At the same time, as one of the reception measures for inbound visitors during the Spring Festival, Odakyu Department Store will start a verification experiment for smartphone 'Multilingual Voice Translation Service' at the Shinjuku branch on January 26, and will also use small business terminal equipment.
In the verification experiment, staff from the 1st to 3rd floors of the main building that hosted foreign tourists and the foreign customer service desk at the 4th floor of the main building quickly solved all kinds of problems for visitors to the store by using this service to help visitors achieve a comfortable and pleasant experience. Shopping journey.
NEC Group is actively committed to promoting social solutions business. Through the provision of this service, we strive to contribute our strength to a more comfortable and reassuring society.
Verification experiment scenario Small business terminal
background
In recent years, foreign tourists to Japan have increased year by year. According to the government’s goal, the number of foreign tourists going to Japan in 2020 is expected to reach 40 million, and in 2030 it is expected to reach 60 million. With the increase in the number of tourists to Japan, the use of Japanese will increase. The demand for visitors from other languages is also growing. How to ensure that multilingual receptionists at all sites have become the next big issue. This service will effectively help solve this problem and improve service quality.
About 'Multilingual Voice Translation Services'
The voice translation service is developed for the visitor reception industry and uses a high-precision translation engine developed by the National Institute of Research and Development (NICT) of Japan for tourism dialogues. It can handle Japanese, English, Chinese, Korean, and other languages. Only one device is required to realize two-way dialogue. The result of translation/reverse translation can also be confirmed in text form. It is easy to push forward the conversation.
At the same time, by accumulating usage data, you can also visualize the content and use of the dialogue, and present in the form of reports when there has been any consultation. Therefore, it is possible to clarify the distressing issues of visitors to the stores in various regions, and effectively improve the ability to receive visitors.
Odakyu Department Store Verification Experiment Summary
From January 26th to February 25th, Odakyu Department Store conducted a verification experiment of 'Multilingual Voice Translation Service' at Shinjuku Store.
This verification experiment is implemented as part of the 'Welcome to Japan Campaign Winter' for Odakyu Department Store's 'Welcome to Japan Campaign Winter'. This service can quickly meet the needs of more and more tourists visiting Japan and help them achieve a comfortable and enjoyable shopping journey. At the same time, through the accumulation of data on the use of the service, it clearly identifies the distressing issues to shop visitors, in order to effectively enhance the reception capacity of tourists.
Location: Odakyu Department Store Shinjuku Main Building 1F-3F, Main Building 4F Foreign Customer Service Desk
Size: Equipped for 10 employees
The NEC Group is committed to promoting the 'social solutions business' globally and creating social values that are safe, secure, efficient, and fair. The company integrates advanced ICT technologies and knowledge to achieve a brighter, more diverse and diverse environment. Efficient society does its part.
(Note) NEC will start providing 'multilingual voice translation services' that can help communicate with foreign visitors to Japan (October 2, 2017)
Http://jpn.nec.com/press/201710/20171002_01.html
'Multilingual Voice Translation Services' Related
Http://jpn.nec.com/translation/
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