Not long ago, a consumer complaint concerning the installation of water heaters in the United States appeared on a complaints website. Consumers claimed that quality problems in gas water heaters at home and in the United States caused losses. However, many communication problems with the after-sales service did not solve the problem quickly after the complaint. After the sale of the United States is not afraid of bullying?
The complaint revealed that the consumer installed a Midea gas water heater in December 2017 and has not used it since installation. However, it is the gas water heater that has not been used by consumers in the evening on March 13, 2018. The valve suddenly burst, leading to water in the living room in the kitchen. The floor of the living room was soaked with water.
Although after the event, Midea reinstalled the delta valve after the sale, but after the sale of the floor, the United States did not negotiate the toughness of the sale. The evasion of the blame triangle valve is a result of the consumers crashing themselves. After many communication failures, they consume. The person chooses to complain about rights protection.
However, it is worth noting that the complaint appeared shortly after the release of the complaint. The reply stated that 'I had consulted with Midea after the sale in the afternoon of March 17, 2017. I have reached a compensation agreement and the compensation is in place. Thank you!'
It can be seen that the consumer chose to complain about rights after he had communicated several times with the United States after the sale. The problem was solved shortly after the complaint information was released.
Have to wonder, why the United States after the sale must wait until the consumer can not solve the problem after the complaint? Since it can quickly solve the problem why there will be 'multi-communication no fruit' phenomenon?
In the eyes of most people, big brands are better than other second- and third-tier brands or unknown brands, both in terms of product quality and after-sales service. This is why many consumers favor big brands. But in operation Business World Net seems that the services of well-known brands are not always guaranteed, and that big brands such as the United States also have the time to “fight hard”.
Operator World Network The original link http://www.telworld.com.cn/show-list-17200.html
