At the 2018 China Household Appliances Materials Supply Chain Marketing Annual Conference recently held, the China Household Appliance Service Maintenance Association released data showing that in 2017, household appliance installation, maintenance, home delivery, and spare parts service income reached more than RMB260 billion; Maintenance, maintenance, extended warranty, and total revenue of more than RMB 280 billion in new emerging service services such as integrated package solutions; It is expected that by 2020, the business income of the whole industry chain and cross-border cluster development of home appliance service industry will exceed RMB 1 trillion.
Zhu Xiaopu, vice chairman of the China Household Electrical Appliance Service and Maintenance Association and chairman of the Service Provider Conference, said that appliance service will usher in an upgrade and transformation under the standardization of services, improvement of service efficiency, upgrading of home appliances consumption, and service intelligence. In the future, home appliance services will Presents three major trends: quality upgrade, efficiency increase, and professional division of labor.
This year's Gold Council, including Haier, Midea, Gree, Samsung, Fang Tai, Shuaikang, Cannon, Linne, Oakes, Chigo, Mitsubishi Heavy, and nearly 30 home appliance brands, Suning, Gome, Tmall, Jingdong four major home appliance sales channels, Major service platforms and suppliers, service providers and other major service platforms, such as Shanshan Quick Repair, Extreme Home, etc., attended the conference. The site had a special potential contractual signing phase, with a total amount of intention signing amounting to one billion yuan.
The initial quality upgrade of home appliance service has become an industry consensus. Further standardizing the industry has become a trend. On-site, home appliance channels, home appliance manufacturers, service providers, service platforms, and representatives from various home appliances companies have jointly initiated the establishment of “China's home appliance wood products control Self-Regulatory Alliance, to constrain and standardize the integrity, quality, and service issues that exist in the development of home appliances.