Ms. Zhang, a 63-year-old citizen of Qingdao, reported to the Peninsula online hotline 80889239. She purchased a vivo X20 mobile phone from Dixon-Tonghai Road, and encountered an 'incident'. The identification code on the outer box of the mobile phone was not consistent with the identification code of the mobile phone. , And the use of mobile phones after two months of frequent failure, questioned merchants 'tunneling'. In response, Dixon said that the sale of a new machine is no doubt that there are electronic security card and factory sales background can be checked. But for why there will be different recognition The code, both parties hold their own words.
Breaking material:
New buy vivo phone has scratches and frequent failures
According to Ms. Zhang’s introduction, on December 25, 2017, she purchased a vivo X20 mobile phone at the Dixon Mobile Phone Mall at No. 6 Weihai Road, worth 2,798 yuan. 'The clerk took out a mobile phone from the warehouse and opened the packaging. , I used the portable paper and pen to record the mobile communication international identification code (abbreviated as mobile phone serial code) on the mobile phone box. It was 8669 3503 8453 106. ' Ms. Zhang said that because the clerk said that the box was Take away, and copy the words only copy the last three can be, so the three lines of code she only copied the most critical line, the other two lines only copied the last three digits.
'Then I left the new machine with the old phone at the counter and let the clerk help copy the data. I left to take the gift.'
When Ms. Zhang remembers the mobile phone when buying a mobile phone, the red string is the recorded string number.
Electronic product user transfer order
On the second day after returning home, Ms. Zhang found a scratch about 1 cm in the upper left corner of this new mobile phone. The subsequent experience made her even more upset. “It took less than two months, Bad, sent to vivo customer service center free replacement of the main board and screen. After finishing the use soon, the phone began to appear black screen and other new problems. ' Ms. Zhang said, 'This time, customer service can not be repaired directly, can give free change A new machine. '
However, on the 'electronic product user's transfer order' issued by the customer service, Ms. Zhang found the same, 'The mobile phone string code on the list is 8674 7703 9378 015, not the phone I selected.'
Doubts:
Outer box labeling is inconsistent with the string code of the mobile phone
The new machine had scratches, frequent breakdowns, and string codes that were different from their own. These problems caused Ms. Zhang's suspicions. Then, on March 5, Ms. Zhang went to Dixon-Tong, No. 6 Weihai Road. The clerk told her that Mobile phone dialing interface directly enter '*#06#' can query the mobile phone string code. After the query, Ms. Zhang found that the mobile phone string code still shows 8674 7703 9378 015. 'Disconnect on the spot Dixintong, I wrote down the outer box The string code is now inconsistent with the mobile phone's string code. I suspect that this phone is not a new machine, it is tuned. '
'If a young person buys a mobile phone, this may not be the case. ' Ms. Zhang said that the replacement of the new phone can solve the problem of mobile phone failure, but he did not want to give up on the Dickson's 'transfer package' of the investigation, 'the elderly on electronic The product is unfamiliar. Merchants may use this to make a fuss. I hope to discuss it.
Dixton:
The sale of mobile phones is definitely a new machine
Dixon provides screenshots of the vivo background, which is the retail time in the red box.
In this regard, the manager of Dixon Tong Weihai Road, Xu explained that each mobile phone has an electronic security card. After Ms. Zhang reflected on the mobile phone, he also inquired the activation date, date of purchase, and storage information of the mobile phone. There is no problem with this information. , This is enough to prove that the mobile phone they sold is a new machine. Subsequently, Manager Xu showed the screenshot of vivo background message to the Peninsula. “This sales time is the activation time. This is the backstage of vivo. We can’t manually change this data. . '
For Ms. Zhang’s response, the phone's own string code was inconsistent with her inconsistency from the outer box. Manager Xu explained that it was another statement. He said that Ms. Zhang’s mobile phone was transmitting information at the time, so employees took it from the counter. A demonstration machine explained to it how to query the mobile phone serial code, Ms. Zhang actually recorded on the spot is this demo machine's mobile phone string code.
Business:
Mediation has been terminated
The mediation book issued by Shibei Industry and Commerce
It is understood that on March 9th, the North District Trade and Industry Bureau of the city conducted mediation on both parties. The mediation notice indicated that the relevant circumstances occurred during the mediation process. The Trade and Industry Bureau decided to terminate the mediation. However, Ms Zhang used the mobile phone to appear on the mediation book. The issue resulted in a dispute between the parties. The reality is that Dixon’s party intentionally transferred the package’ and refused to sign the mediation notice.
Manager Xu stated that Ms. Zhang proposed to pay a mobile phone and the two parties did not reach an agreement. The industrial and commercial department ended the mediation.
The lawyer reminds:
Do not leave the sight of bulk commodities
According to lawyer Cui Lei of Shandong Kanghai Law Firm, the mediation means that the merchant deliberately deceived the consumers. Therefore, the demand for 'fake and lose three' is reasonable, but at present the consumers have more difficulty in making evidence. The lawyers reminded consumers of their rights protection awareness. In addition to ex post facto complaints, it is necessary to do the necessary self-protection in the event of consumption. When buying large consumer goods such as electronic products, it is necessary to check for the integrity of the packaging and to dismantle the goods for inspection. After dismantling, make sure that the purchased goods are within sight.
In this dispute, the industrial and commercial department did not issue the final mediation result. If the consumer still wants to defend his rights, then from a procedural point of view, he can also sue in the court and claim his own rights.
For this matter, Peninsula Network will continue to pay attention.
