In December of last year, Ms. Liu, a citizen of Wuhou District, Chengdu City, moved to his new home. When the family opened fire for the first meal, they found that the new Siemens range hood could not smoke properly. 'The kitchen is like an explosion site'.
On the early morning of the second day of the lunar new year, Ms. Liu used Siemens dishwashers only four times. It failed again: When the water supply pipe broke, the floors of the two floors of the house had been flooded.
The product had problems. Ms. Liu contacted Siemens after-sales service. But after more than ten consecutive communications, the workers sent by Siemens did not help Ms. Liu to solve the problem. In the final communication, Siemens’ after-sales service personnel refused to take responsibility but told Liu. Ms.: There is no evidence to prove the problem after the sale.
The first use of the cooker hood fails
In May of last year, Ms. Liu's new house was renovated. Through the recommendation of the agents, Ms. Liu purchased three sets of kitchen utensils from the Siemens brand: range hoods, dishwashers and stoves. The total cost was over 18,000 yuan. May. In the middle of the year, Siemens sent two installers to install the three sets of kitchen utensils for Ms. Liu.
Six months later, in December, the new home was completely renovated. Ms. Liu moved to her new home. At noon on the 11th, Ms. Liu and her family set off on the stove to make the first meal. When the cooking hood was turned on, it was found that the range hood could not be properly arranged. Smoke. 'As long as cooking, the kitchen is like an explosion scene.' Ms. Liu said, so the family of 4 old people and newborn children were soaked in tears, when cooking had to hide in the bedroom.
For more than a month after that, in order to troubleshoot the range hoods, the property, developers, builders and Siemens went through the door more than a dozen times. According to the recommendations of the Siemens after-sales staff, Ms. Liu checked the flue and replaced the public smoke. The shutters in the crossing have increased the length of the duct for the fresh air system. Ms. Liu said that the Siemens after-sales staff also advised her to try to use the right stove instead of the left stove.
But in the end, the problems with range hoods still remain unsolved. Ms. Liu separately asked the workers to overhaul them and found that the dampers had only been opened halfway during installation, and eventually solved the smoke problem. Ms. Liu believes that this is the cause of fume smoke. Machine can not smoke the main reason.
Dishwasher early morning failure
At 1 am on the second day of the Lunar New Year's Day, Ms. Liu’s kitchen was seriously leaking. When it was found, the water had covered the floors of all the rooms on the first floor of the kitchen and drove down the floor of the first floor down the stairs. 1 month After the water immersion, the imprint left on the wall remains clear. Chengdu Commercial Daily reporter saw Ms. Liu’s home that the highest water level reached more than 40 centimeters.
In the early hours of the morning, after switching off the total floodgates, four people from our family, plus three employees from the property, had been busy until the 5th of the morning to clear water. 'Ms. Liu said that she was really uncomfortable this year. .
After the stagnant water was cleared up, Ms. Liu and the property management staff worked together to troubleshoot the problem of leaking water. Eventually it was found that the water supply pipe of the dishwasher was broken, and a broken wire was still entangled in the broken part. Ms. Liu suspected that it was a worker at home. The hidden dangers during the installation. 'In fact, as early as the Thirty-nine Nights, I found some troubles in the dishwasher, but after contacting the staff, I did not receive any specific home repair time. 'Ms. Liu said, the second morning , Siemens after-sales service staff home repairs, said it would 'explain the situation', after-sales service personnel were surprised at 'the installation was irresponsible'.
Water soaking, causing damage to the floors, carpets, doors, walls and other facilities that Mrs. Liu had recently installed. In the next five days, Ms. Liu called Siemens customer service more than ten times, 'but there has been no exact reply. Nobody has been on my home floor. Communicate with other losses. '
On February 22, the problem of Ms. Liu's dishwasher was not resolved. The stove had a problem that the left stove could not be ignited. On the 23rd, Siemens maintenance workers went to Ms. Liu’s home for maintenance. Ms. Liu said that the worker also She said she was shocked when she did not start the inspection and said, 'This is caused by unstable air pressure'. At the same time, the worker also told Ms. Liu that the problem of dishwashers had nothing to do with Siemens. 'This worker is a worker who repairs stoves. He was 'headwatering' about the specific problems of the dishwasher, neither the dishwasher's installer nor the worker who was overhauled in the morning of the second day.'
On February 28th, at the request of Ms. Liu and the agents, Siemens’s sales representative and after-sales staff came to Ms. Liu’s home. Ms. Liu introduced that for the problem of the dishwasher water supply pipe, Siemens insisted that at the time, It is not the consequences of its workers' operations, and it refuses to pay for the relevant losses. 'The workers will not cut the pipe during installation, and then they will be connected again and then wrapped with iron wire.' On the other hand, Ms. Liu introduced that she and her family never moved. Through the water supply pipe, 'I as a user, there is no reason to do such an operation, to make myself out of years is not good'.
Producer: Horizontal rupture of water supply pipe caused by external force
Reminiscent of the three-month experience, Ms. Liu believes that this is an unprofessional and irresponsible problem for Siemens' after-sales installation services. As a result, Ms. Liu said that Siemens has so far insisted that there is no problem with the operation of its workers. So refused to pay compensation. For its after-sales problems, Siemens did not explicitly respond.
Chengdu Business Daily reporter contacted the agency Ms. Yang. She told reporters that she had been involved in coordination since she received the feedback from Ms. Liu on the second day of the second year. 'Although I have business dealings with Siemens, I am standing in Liu. Sister's side, Siemens's after-sales service is even polite. Say a few good words. I think Liu may not be angry. 'Ms. Liu said that because of this, she couldn't feel at ease for the New Year.
Recently, Chengdu Business Daily reporter contacted the staff of Siemens Public Relations. For the hood problem, the staff member Ms. Xiong explained: 'After a worker's inspection at home, a hood was found to work normally, and it was later discovered that the public smoke duct was blocked. The problem. 'For Ms. Liu said, 'the throttle is only half open', Ms. Xiong said that she is not very clear about the specific process of maintenance, 'I did not mention this information.' Agent Ms. Yang also The reporter told reporters that public flues do have problems, but the main reason is that Ms. Liu said 'the throttle is only half open'.
Regarding the problem of breakage of the water supply pipe, Ms. Xiong responded by saying: 'A worker's inspection at home, through the section of the water pipe and the remaining glue, it is determined that the lateral rupture of the water pipe caused by the external force is not like 'self-detonation', and then the worker is free to Ms. Liu. Replaced the water supply pipe. '
At present, both parties are negotiating through the 315 complaints platform. However, the ultimate responsibility lies with the two parties.
Chengdu Business News Client Reporter Wang Tuo
The original link of "Chengdu Business News" http://e.chengdu.cn/html/2018-03/29/content_620844.htm
