In June 2017, the Meiling refrigerator, which had been used for 11 years, was purchased by Ms. Consumer Road, which used to cost RMB 2212. The sudden explosion caused damage to the glass on the balcony of the house and damage to washing machines and other items, resulting in a property loss of nearly RMB 20,000.
Since the goods have exceeded the three-guarantee period, the consumers found the manufacturer's Northeast sales agent. The general agent also went to the scene to check the explosion situation, and expressed that he was only willing to compensate 5,000 yuan. Ms. Lu did not recognize the matter and lodged the complaint with the city's consumer. Association, and presented to the Consumers Association refrigerator purchase invoices and instructions.
Liu Jun, general secretary of the City Consumer Association, found the manufacturer's northeast sales agent. After the investigation, the company stated that although the useful life of the product has exceeded the three-guarantee period, neither the producer nor the operator explicitly stated the period of safe use of the consumer. After Hefei Meiling Co., Ltd. sold the goods, After the onsite inspection of the personnel, no clear response was given to the cause of the explosion. Liu Jun publicized the provisions concerning the protection of consumer rights to the manufacturers. After many mediations, the merchant eventually compensated the consumer for 20,000 yuan.
In response to this, City Consumers Association prompts: First, consumers should pay attention to keeping purchase vouchers after purchasing goods; Second, when home appliances blew up a safety accident, consumers must first protect the scene of the accident, and photograph the scene to preserve the evidence at the same time. Complaints by the department; Thirdly, it is necessary to replace old-aged household appliances in a timely manner. Safety first. When the city eliminates coordination, it is suggested that although China does not have a mandatory service period for household appliances, the company should emphasize the safe use period and prompt consumers to use it within the safe use period. Home appliances also reduce corporate liability.
By case
Article 11 of the "Consumer Protection Act" means that if a consumer suffers personal or property damage through the purchase, use of goods or services, he or she shall enjoy the right to compensation in accordance with law. 'Article 52' The operator provides goods or services, In case of damage to the property of the consumer, it shall be in accordance with the provisions of the law or the parties concerned to undertake repairs, remakes, replacements, returns, complementing the quantity of goods, refunding the civil liability for payment of goods and services or compensation for losses.'
Fushun Evening News link: http://www.xxpipe.com/article/article_175954.html
