The plaintiff Lee claimed that it was a university student. On the evening of December 31, 2017, it purchased a $30 takeout on an app operated by the defendant company, which was distributed by the APP rider Song, but Song An order was cancelled on the ground that 'unable to contact you'.
Lee claimed that he had contacted the rider. The rider telephoned him to ask him for the address. Then the phone was hung up on the ground of 'can't find the road'; afterwards, Li called 20 calls to the rider. Shut down, then Lee called 8 calls to the customer service has been unable to contact, until January 2, 2018 have not received a take-away. January 1, 2018 Lee contact customer service requested to return the payment, the defendant did not agree Return.
Lee believed that due to the dereliction of duty of the defendant company, it caused New Year’s Eve to go through a very angry atmosphere. In order to solve this problem, he was busy with contacting customer service on January 1st and January 2nd. It took a great deal of time and effort to make it exhausted from the difficult academic exams. Because the defendant failed to perform its supervisory duty on the rider and caused mental damage to him, the prosecution requested that the APP platform return a $30 take-out payment and pay 666 damages. yuan.
A few days ago, the Haidian court accepted the case and is now undergoing further trials.