At the time of the Chinese New Year this year, Ms. Pan, who lives in Changsha County, bought a Philips TV on an e-commerce platform. On February 6, after successful installation, it was discovered that about one-half of the TV screen became a 'big face'.
After maintenance personnel detected, the power-on screen of the TV was broken. When Ms. Pan went to defend her rights, she could not return the goods normally. The reason was that the goods had been opened during the installation. 'Originally, this TV was Ms. Pan's husband, Mr. Yang. On the 4th of the order purchase, on February 5th, a staff member took home the TV. At the time, Ms. Pan received the goods at home. She was close to her due date and she was anxious to go to the hospital for work. 'I don't understand, I thought I came. It's installed, but he said he's just logistics.
Ms. Pan told the Xiaoxiang Morning Post reporter that the delivery staff asked her to check the TV model and opened the packaging. 'After the demolition, the TV looks no obvious problem.' On February 6, the real installer came to Ms. Pan. At home, after powering up the TV installation, a terrible picture appeared immediately on the screen: Colored bars appeared on almost half of the screen, and a gap similar to a 'black hole' even appeared on the left part. Obviously, this No way to watch TV.
Throughout the New Year, Ms. Pan expressed that she was watching this TV very annoying. During this time, the husband and wife had several negotiations with the platform's customer service. The other person said that they could not open the box without permission from the installation staff. Mr. Yang said that there were customer service Proposing to make a small amount of compensation, he refused. 'My wife's time was approaching the expected date of delivery. The family was busy with this matter. No one had ever touched the TV. ' At the same time, the order was lodged.
On February 27, Master Liu, who was responsible for the installation on the day, recalled that when he saw the TV on the same day, he was already out of the box. 'The client put the loom on the bed in the bedroom. ' After power on, Liu master detected the broken part of the TV The power on screen. At the same time, Master Liu also found signs of damage on the carton corner of the TV. The worksheet on the TV reads that, if the delivery is not unpacked, the machine is not responsible for the user. For installation by Master Liu. Whether it was through electricity or not, Master Liu said, 'I'm not sure, because after all, it's been a box.'
The reporter once again contacted the customer service and learned that the order for this TV had already entered the return procedure, 'no original packaging, find other packaging instead, can be picked up'. The expected pickup time is February 28, as to whether the full refund , Customer service said that the results of the audit process shall prevail. Split screen is the cause of the customer, or the quality of the product itself, customer service said that there is no final conclusion.
