The latest generation of virtual assistants is changing the purchasing habits of American consumers. A recent survey pointed out that 66% of US consumers use chatbots that are mainly voice assistants or text chats. Most of these virtual assistants are used to assist Go online, find a restaurant or phone, but it is worth noting that the survey pointed out that 21% of U.S. consumers use this technology to shop, pay bills, use internet banking or remittances. According to Retail Dive, Mastercard and Mercator’s survey of 3,000 consumers in the United States shows that with the rise of conversational agents such as voice assistants or word robots, new shopping habits are born. Consumers use these conversational agents to order meals or Beverages, and the implementation of day-to-day e-commerce activities. About 60% of these transactions occur weekly or even more often through natural language processing (NLP). NLP is artificial intelligence (AI) for human language Understanding, interpreting and interpreting technologies. MasterCard and Mercator pointed out that there are a wide range of intelligent voice devices on the market, such as smart audio and smart Machines and other computing platforms, and text-based chat bots built on smartphones, tablets, and computers are also common. These virtual assistants help increase consumer engagement in interactive conversational services and naturally encourage the development of dialogue-based commerce. According to the report, in the long run, conversational agents will use payment cards in order to simplify the way users receive prompts, notifications, and feedback. Knowing what consumers expect from the NLP interface will help develop such new technologies. With standard adjustments, creating a safer and smoother user experience. In addition, a wide variety of conversational agents, devices, and business applications may make the user's payment experience and safety significantly different. This survey suggests that when using digital assistants to conduct transactions, Follow these four steps to enhance security. First, use a secure trusted Wi-Fi network; then, use an authentication service such as voice verification, payment code, or double authentication; and third, don't click on suspicious links or Open unknown sender information; use a payment card with zero liability, ie There is no need to be responsible for any unauthorized transactions. VentureBeat reports that touch screens are the standard for the latest smart home assistants. Just like smartphones have touch screens that have enabled mobile commerce generations, the future is expected to grow. Many consumers use these devices for online shopping. It is expected that by 2020, 50% of consumers will use voice search when searching the Internet.
