"Puppy's electrical products have recently been exposed to quality problems. Is it inherently hidden?" Recently, some members of the public have reported that they have recently seen media exposure of a smart vacuum cleaner manufactured by a dog's appliance. , And before this company also had the vacuum cleaner was inspected unqualified, worried about the purchase of its products in the use of security risks.
consumer
Frequent problems are of poor quality?
Mr. Jiao, a citizen, has recently been pushed by a piece of news to put his own vacuum cleaner on the shelf. It is close to the new year. It is a critical time for cleaning. He can only choose to use the traditional method.
The reporter learned that Mr. Jiao’s troubles are the result of the national supervision and spot check of the fourth batch of vacuum cleaners (sweeping robots) in 2017 released by the AQSIQ in recent days. The results showed that: Puppy Electric Internet Technology (Beijing) Co., Ltd. ( Hereinafter referred to as 'puppy's electrical appliance' ) The vacuum cleaner with the specification 'V-M611 100-240V' manufactured in April 2017 was judged to be unqualified due to 'unreasonable product structure'.
'As far as I know, this is not the first time that puppy electronics has been found to be in trouble. ' Mr. Jiao admitted that the reason why he chose to buy a puppy's vacuum cleaner was because it was cheaper and In the product, the puppy's product is much cheaper than some brands in the market. And the spokesperson is also the star of the current red. Who knows that this problem occurs, my family's vacuum cleaner is now afraid to use.
Like Mr. Jiao, many consumers said that the biggest advantage of puppy electrical products is affordable, but their user experience is very general. 'The second time it's broken... Quality is not bad!' The worse the pump, the poorer the suction power, and then the adapter and the charger's connector are loosened. Once touched, they fall out. '... The reporter combed and found that the puppy's electrical products were repeatedly criticized. Not only local Jinan, but also In Baidu Post Bar, Taobao user evaluation and know almost, there are users 'Tucao' puppy electrical quality problems.
Factory
There is a problem can contact customer service
Puppy appliances are Internet e-commerce companies. 98% of sales revenue comes from online sales. Under the idea of light assets, puppy electronics will be produced, channels will be given to others, and they will be responsible for branding and R&D.
After the accident, the dog's electrical appliance recalled the unqualified product. The puppy's electrical appliance online customer service said that the unqualified product in the puppy's electrical appliance was a product that was discontinued from production, and the related product had already withdrawn from the market. Any quality problems are answered by customer service.
The reporter telephoned the puppy's electrical official after the sale. After indicating his identity, the customer service staff provided the puppy with the responsibility for branding Ms. Yuan's phone. After dialing the phone, Ms. Yuan said that the recall was not well understood, and said that there was a problem to contact. The official customer service of the 400, when the reporter indicated that he was aware of her phone call from the customer service side and asked about it, Ms. Yuan said she was busy and let the reporter contact him via SMS. According to Ms. Yuan, the reporter edited the relevant text message. On her mobile phone, Ms. Yuan replied that she should first understand.
As of the press release, Ms. Yuan did not respond to the content of the message.
舜 - - Jinan Daily original link: http://www.zgjdxx.com/html/63536.htm
