It is appropriate for many households to install home appliances. How many revenues for maintenance are appropriate? Many consumers have such questions. Beijing Consumers Association stated that in 2017, the number of complaints from consumers in home appliances after sales remained high, and the problems were mainly concentrated on uneven quality of service. , price opacity, etc.
According to statistics from the Consumers Association of Beijing, in 2017, home electronics and electronics ranked first in the complaints market, and the number of complaints reached 4,267 in the year. Many of them reported that the “black service point” posing as after-sales of the brand caused the quality of service not to be guaranteed. , The price is high.
According to Yang Xiaojun, secretary-general of Beijing Consumers’ Association, the current problem with home appliance after-sales service is that some home appliance companies only express product prices on the Internet platform, but they do not expressly indicate freight charges, installation fees, material fees, and fee standards are not available. The installation fee is high and the materials are shoddy; 'Roadside shops', the service quality of the small workshops are uneven, and the price is not transparent. 'The appliance service needs to be more standardized and professional. The household appliance enterprises should take up social responsibilities and gradually form a professional The service system. '
Beijing Consumers Association and China Household Appliance Service and Maintenance Association jointly announced the related report on home appliance sales. The report shows that in the after-sales service of home appliances, household appliances are still washed, maintenance is still the main force, recovery, air governance, professional housekeeping and other emerging services Significantly speedy. In terms of booking methods, the proportion of offline store appointments is still the main channel for consumer bookings, but the growth rate of mobile bookings is obvious. The aftermarket service market of home appliances has become younger, smarter, and more qualitative.