On the afternoon of March 14, supported by the China Automobile Maintenance Industry Association and the China Automotive Dealers Association, the Automotive, Driving Maintenance Media and Sohu Automobile jointly sponsored the '8' Promise of the '3 • 15' Car Business Integrity Services Sponsored by the Joint Statement. Beijing Beichen Wuzhou Crown International Hotel successfully held.
Integrity Service 'Eight Great Commitments' Joint Statement Released
With the rapid development of China's auto market, the number of auto ownership has been increasing year by year. The entire market is also undergoing transformation and transformation. The industry profit growth point has shifted from pre-sales to after-sales services. After-sales service is increasingly valued by the majority of owners and the entire industry. With attention, at the same time, China's automobile service industry is also facing unprecedented opportunities and challenges.
Speech by Hu Bo, President of Automotive and Driving Maintenance Media
In the current highly competitive and complex automotive after-sales service areas, 'integrity' has always been an important issue faced by this industry. As the mainstream force of the automotive service industry, domestic car companies provide high-quality professional services for the majority of vehicle owners. The party bears important responsibilities. Strictly speaking, the behaviors and measures of domestic car companies and their 4S shop system largely determine whether the majority of car owners can truly enjoy the “integrity service” they deserve.
Speech by Deputy Editor-in-Chief of Sohu Automobile Wang Huifang
On March 12, the Consumers Association of China released the “Analysis of Complaint Cases of National Consumers’ Associations Receiving Auto Products in 2017”. The amount of complaints for auto ring children named in advance in 2017 increased by 30% compared with last year. Among them, after-sales service issues became complaints. The hot spots mainly include: Failure to fulfill the obligations of the Three Guarantees, failure to perform post-sale commitments, multiple maintenance of the same quality issues, and repair of charges within the warranty period.
Remarks by Zhang Jingwei, Vice President of China Automobile Maintenance Industry Association
For automotive manufacturers, the quality of automotive after-sales service has become an important indicator to maintain ownership and improve user satisfaction. Most car companies have also added a lot of humanized service measures and customers while introducing distinctive service projects. Concern content. For the automotive service industry, with users as the core, it is particularly important to launch services that conform to consumer demand.
Speech by Lang Xuehong, Deputy Secretary-General of China Automobile Dealers Association and Director of Industrial Coordination Department
Therefore, on the occasion of the “3•15” International Consumer Rights Day in 2018, in order to allow consumers to feel more comfortable and enjoy high-quality professional services in the future, they also express their interest in We will continue to uphold the 'customer first' attitude and determination in the future service process and are willing to continue to provide trustworthy and trustworthy services to our customers. Automotive and Driving Maintenance Media and Sohu Automotive, Joint Jianghuai, Chery, BYD, Great Wall, Geely, Guangzhou Automobile Honda, GAC Toyota, FAW-Volkswagen, SAIC General Motors and other 24 brands of 22 domestic well-known automakers released the "8 Commitment to Commitment Joint Statement of Integrity Services" initiative, and voiced their voices to the industry and consumers, and passed on these auto companies and brands. The corporate social responsibility to shoulder, to create a healthy, honest consumer environment for the automotive after-sales service industry.
Commitment to corporate representatives, association guests and organizers to unveil the 'Big Commitments' joint statement
The car companies that jointly released the “Big Eight Commitments” of integrity service will continue to improve and enhance their service awareness and capabilities in the future work. With a highly responsible attitude towards consumers, they will improve the quality of car after-sales service and guarantee The legitimate rights and interests of consumers, enhance the sense of integrity of automotive after-sales service companies, establish a brand image of auto authorized dealers in the field of automotive after-sales service, accept wider social supervision, jointly promote the improvement of automotive after-sales service quality, create business integrity, and users can rest assured The industry atmosphere of the consumer does not forget the beginning of the heart, remembers the mission, and practices the service-oriented, sincerity-based approach with practical actions.