On the morning of March 13, the famous female writer Liu Keliu issued a document today stating that a friend of the company had encountered counterfeiting of merchants in Jingdong Global Purchases and had not received reasonable results after complaining to JD Customer Service and Consumers Association. Jingdong said that Concerned about this matter, the after-sales department is involved in the investigation.
The article stated that JD’s global purchase declared “authentic guarantee” and “fake a penalty of 10 yuan”, but the user purchased a U.S. Comfort U belt pillow from Jingdong Global, with a price of RMB 1489 for Jingdong and US$109.95 for US official website. The actual delivery is a waistband pillow identified as Contour U, US official website priced at 33.6 US dollars. The merchant explained that the wrong goods, you can return the refund, but refused to 'fake a penalty 10'.
After the user complained to JD Customer Service, Jingdong Customer Service also called the wrong goods according to the merchant's opinion. 'My job number 51162, no matter how you complain, will eventually return to me. This result will not Change. 'The article also accused the user of the information dialogue with the business, the part of the business people defrauded by the Jingdong data processing and erased, the business's false advertising information was also erased.
For this matter, BOE responded to Sina Technology, saying that it has been concerned about this, 'The after-sales department is involved in the investigation.' (Zhang Jun)
The following is the full text of the article:
The topic of this article was not that of me. It was the sister-in-law of CEIBS. Cheng Mo, a Grade 04 EMBA, had no way to follow the normal complaint route in accordance with the law. I was asked to ensure that Jingdong’s misdeeds were made public, thus avoiding More consumer victimization.
Speaking of Liu Qiangdong is our outstanding alumnus. We have no reason to criticize him again and again. No matter me, or Cheng Mo, there are many consumers who complain to Jingdong every day on Weibo. , are all expected to fight for their own harm through legitimate channels, but are always in a state of helplessness.
Jingdong has always regarded Taobao as an imaginary enemy. To be honest, Jingdong can never have the height of Taobao. Regardless of the number of warehouses JD.com has built, the number of direct operations it has done, and the number of robots used to manage it, it has not always put its strength in the right place.
Where is the nature of business? Business is building a credit system and maintaining the order of consumption. The biggest problem in JD.com is the problem that does not solve the problem. No matter how many times you spend in Jingdong, you have no credit system, and your consumption is not protected. Nothing. I think many consumers have this feeling.
The most powerful thing about Taobao is that it doesn’t have its own logistics, it doesn’t have its own store, and it tests a no-owner’s shop as if it were closed soon, but it’s been working hard to establish a new credit system, building a commercial civilization, and breaking China. Five-thousand-year farming civilization under the five-environment relationship pattern, so that strangers can also exchange business, This is the bottom of the blockchain construction model.
Therefore, judging from this point of view, Jingdong is still a traditional industry, and Taobao is the Internet economy. Jingdong’s heavy asset model, as long as the investment, Ali can quickly go hand in hand, but with the credit model created by time, the later the establishment of Jingdong, The more traffic is lost. Moreover, although there are counterfeits, Taobao has been working hard to fight fakes. We have recently found it inconvenient.
Jingdong is not the same. Jingdong pointed at Taobao's nose and Taobao sells counterfeit goods. While spending a lot of manpower and material resources, it strived to build a new type of counterfeit goods market, making it extremely easy for overdrafts to establish business trust relationships between people.
The following is the complaint of Cheng Mo:
'Jingdong' escort, businesses assured sales!
Open the Jingdong website global purchase, 'authentic guarantee', 'fake a penalty ten', 'Jingdong global purchase, global good things and peace of mind purchase', Jingdong website jumped out a powerful guarantee, and then I thought Liu Qiangdong talked about the society in major media. The deep image of responsibility, I have always felt that buying JD is most assured!
On this day, I bought fake goods in Jingdong.
First introduce this fake product. I purchased a U.S. Comfort U belt pillow at Jingdong Global, with a price of RMB 1,489 for JD.com and US$109.95 for the U.S. official website. What the business actually sells to me is a belt with the logo Contour U. Pillow, US official website priced at 33.6 US dollars.
In other words, the business uses a pillow of RMB 212, posing as a pillow of RMB 700, and selling RMB 1489 to Chinese consumers.
After receiving the pillow for the first time, I took a clear picture of the product and sent it to the merchant, telling him that the arrival was not a Comfort U pillow at all.
Businesses from all aspects of appearance, brand, weight, etc., argued to me, this is the Comfort U Pillow, even after I pointed out 'Ad introduce Comfort U pillows weighing 9.7 pounds, and the pillows I received were marked 7.4 pounds' Explain that 9.7 pounds is the weight of the pillow plus courier box.
The advertisement of the product, when referring to the weight of the product, actually included the weight of the express box. This explanation was also drunk, but the merchant insisted that the Comfort U pillow was sent to me and could not be returned.
In order to prove that they have been selling this product, the merchant gave me a screenshot and sent them their sales list. This civet cat exchanges the Prince's pillow and they sell so much on the JD.com global platform!
I landed on the U.S. website, downloaded the introduction of Comfort U pillows and Contour U pillows and sent them to merchants. The merchants saw that the evidence was conclusive before giving up on the sophistry and said that they could return the refund.
After shoddy, earning huge profits, and then a return refund on everything is all right, this black heart merchants do not punish, they have no cost to sell fake, but also how many people?
Jingdong Global Buying is 'authentic guaranteed', 'deducts a penalty of 10'! I asked the merchant that the fake sale must be 'deducted a penalty of 10'. The merchant easily answered: 'We sent the wrong goods.'
Find Jingdong to be fair!
I contact Jingdong customer service and complain about unscrupulous business.
Unexpectedly, the biggest rogue, it turned out to be Jingdong!
The long details are skipped. The negotiation with Jingdong customer service is briefly described as follows:
1, To Jingdong Customer Service WeChat, detailed delivery of all information and information exchanged with the merchant, including genuine and fake product information, customer service said that a detailed record, a specialist will contact me.
2. Jingdong Commissioner called me: 'Your order solution is, the merchant sent the wrong goods, you can return the goods. 'I asked Jingdong customer service, can have a look at the communication record between me and the business? She said 'no, the business made a mistake Goods. '
Whenever I come up with any evidence, Jingdong customer service insisted that the merchant sent the wrong goods.
I proposed to complain that she was incompetent. She didn't care at all. She said: 'My job number 51162, no matter how you complain, will eventually return to me. This result will not change.'
3, I continue to call the Jingdong customer service hotline, complain the merchant, complain Jingdong customer service, wiring customer service said: 'Please believe Jingdong, I believe Liu Qiang East.'
4. Jingdong called again. Actually, it was still 51162. She said, 'What's your complaint? It's the result'. I complained 51162. I actually handled my complaint from 51162. Even Jingdong did not bother to do it. 51162 said, 'Your complaint is useless, and it's back to me.'
5. I continued to complain about Jingdong's playing with customer complaints. I repeatedly asked Jingdong Customer Service: 'Jingdong promised to give a penalty of 10 yuan, is it a penalty business, or is it fine Jingdong?'
All answers are: 'I don't know.'
6. It seems that JD.com is trying its best to protect its fake dealers. I rely on the government!
7, call 12315, Consumers Association, said: 'Online shopping there is no invoice, we will not accept, and Jingdong is not a Shanghai company, we do not care.'
8. We found Jingdong registered in Suqian, and called Suqian 12345. We haven't responded yet. But told me that Jingdong just registered the customer service company in Suqian. It has to complain that Jingdong must go to Beijing.
9, Beijing 12345 complaints, a few days later, Beijing, a department call me, Jingdong Global Buying and Jingdong is not a company, that company registered in Hong Kong, mainland China can not control, to complain, you can go to Hong Kong to find a judicial department to litigate.
10, the same day, Jingdong customer service phone, reply to my repeated complaints, specifically told me: 'We did not see the information you submitted, the merchant said that the wrong goods, you can return.'
11, I talked to the merchants. The part of the merchants who deceived people was actually erased by the Jingdong Data Processing. The false advertising information of the merchants was also erased. (The Palace had a foreboding and saved the screenshots in advance.)
Jingdong, you are very much dependent! I took you!
Liu Qiangdong has laid out this plan so that customer complaints can't be found in the North. Jingdong employees are so meticulously trained and united as one, firmly protecting unscrupulous merchants from consumer complaints, and Jingdong escorting them. Businessmen can really put their minds to sell counterfeit goods!
I can't rule on Jingdong's rogues. I hope to tell the vast majority of consumers that Jingdong is playing rogue!
Everyone has the awareness of safeguarding their rights, and the world’s efforts to do everything they can. The world is not expected to change soon, but there is always the possibility and hope for change.
