After more and more devices supporting USB PD charging, it began to itch, seeing a good PD charger would like to buy, coupled with Dell's very rich layout in the PD power supply line, the mobile phone's fast charging power is also about 24W. , So enter a 30W Dell USB PD Charger to play.
JD is too expensive. Go to TB and buy one that looks okay. Plus shipping costs 100. It's much cheaper.
Although I always knew that Taobao had many fakes, there were many friends of electro-powder who could help me to identify whether it was genuine or not. Before that, I also asked whether the customer service was genuine or not. I also asked the detailed customer service parameters, such as how to charge the PD.
It seems that the customer service is very confident. He said that they are selling genuine products after the sale. Then I took a fluke and placed my order in Taobao.
The first step: first confront the seller
After receiving the goods, I feel really wrong. I have seen the genuine and false comparison of the charger's Dell 30W charger. The appearance received is exactly the same as the fake one. In order to confirm, I decided to dismantle the charger. .
This is a genuine disassembly chart.
The above two are disassembled drawings of fakes bought this time.
From these few diagrams, we can easily see that apart from the poor appearance, the interior can be seen at a glance and the genuine materials are completely different. Not to mention the poor workmanship, it is now possible from my side. Make sure this is a fake.
Would you like to go to the store to return it? If the shop owner is aware of the counterfeit goods he sells, he can promise to return the product without saying anything. However, it is a bit troublesome for the demolition.
And if the other party is not good at speaking, it may be killed or not. It would be better to try the legendary Taobao rights protection service.
Let's go and see if the store is giving you something.
At that time, I saw that the praise was continuous and it was OK at first sight and then I chose to buy it here.
Find the seller to chat, first pretend to be white, reduce the other's alertness and then suddenly come to a strong offensive.
To avoid shameless sellers, it is necessary to follow the routine and ask him to face the question of answering only 'yes' or 'no', leaving him no room for explanation.
The seller does not really answer this is not authentic. I asked again to see:
Still not answering positively, It seems that he is very likely to be guilty.
Take out the term Dell to scare the other person, and immediately he is paralyzed, but Still do not admit that they are selling fakes, just let me return.
A 'It's not impossible to use The tone of his voice, however, he used a very vague word such as 'factory, aftermarket', very difficult to use as evidence.
I always bite the word Dell's official to guide him to leak, but the seller seems to be a professional shameless, completely not answer.
Immediately after I provided the dismantling chart, the seller had been able to return all kinds of jar-breaking attitudes. I certainly did not retreat.
I thought I couldn’t stop it. So I thought of Taobao arbitration.
Second round: Taobao arbitration
So I came to think that Taobao’s bosses were so fierce and shouting that they should have a series of penalties for these fake sellers? Go to Taobao’s rights protection center and look at the process:
Then open it like this:
Looks like monkeys. Fortunately, you can directly contact customer service on Taobao's side. Let's find them.
Very good, Taobao customer service should be able to help me punish the store, there will be fake one lose ten will have fake one lose three.
The customer service answer is really funny, and the return is also a punishment for the merchant's shop. Is it a punishment for me? Is it still troublesome to buy fake products? The store is lying and receiving goods and then it's okay?
This professional shameless attitude of the store is not likely to let him admit it is a fake, I have to look at Taobao can not help me.
On the return side, there is a channel for applying for customer service intervention. First, think of ways to ask the seller to reject the refund request if he cannot accept the condition.
So I chose to only refund and not return, so the seller will definitely reject it, and then I can apply for customer intervention. After I apply for a return, the seller does not forget to chat with me:
I certainly ignored him.
After another day, he rejected the refund only. I immediately applied for customer service intervention, compared the specific dismantling diagram with the disassembled map, uploaded as a voucher, and rendered me how miserable it was in the fake pit. Let Taobao severely penalize businesses.
Now entered the Taobao arbitration outflow, followed by a wait, let Taobao customer service as an ambassador for justice, to judge the store that sells fake goods.
After four days, the result finally came out. However, this result really surprised me. Why did I go through so many rounds of struggles, but the final result was better than the initial time for the store?
The seller did not know whether he had contacted Taobao's customer service. After I reported him, the customer service and the seller did not seem to have done anything. Then they automatically determined the favorable results for the seller.
Maybe it's because I have too little social experience. The logic of Taobao is how to look like merchants selling fakes are a mess.
More interesting is that At this time, I only had to return one option, and all other channels to contact Taobao were closed down. There was also an indication that the order could not be appealed once the return process had been completed..
Taobao this wonderful self-directed performance, each year's counterfeiting may be three minutes hot, and the businesses may be hit is only a broiler.
In the third round, try Taobao arbitration again
After completing the previous process (but the result was a failure), I saw that in a very humble place I was able to find Taobao Xiao Er to continue chatting. Under my confession, Taobao Xiao Er agreed to help me again to enter arbitration. Mode, but this time can Taobao really help me?
In particular, this sentence is impressive, but it will not be excited at all.
In the end he decided to help me re-enter the arbitration process. It looks like good news.
What's worse, this time it took only tens of minutes to process it, but the result was the same as before: Return refund.
Taobao Xiao Er is totally unable to help me.
Round 4: Taobao Global Report
Fortunately, I finally found out that Taobao can go to their special reporting system for fakes to make further feedback. I hope to come here with my last hope.
However, there is no result.
At last:
The reason why sellers can sell their gifts so blatantly, first of all, most consumers do not know how to distinguish between genuine and fake. Even if they know that it is a fake, the seller will also open the unlimited shameless mode. At this time, many people may feel that the trouble will continue. Used fakes.
On the other hand, Taobao's arbitration is basically carried out in accordance with the protection of sellers. The process inside seems to be in a circle. After a round of complaints, it finally returns to the starting point.
In addition to the concise and ambiguous writing of the terms, it will eventually be interpreted in favor of the seller.
After one month's rights protection on my side, not only was it unsuccessful, but also a charger was removed. I was really tired physically and mentally. There was a suggestion that we should not be greedy and cheap, or go to a reliable store to buy it.
