In recent years, Jingdong has been continuously releasing large-scale air-conditioners category actions, supporting not only some models of 0 yuan but also core urban areas in ten major cities such as Beijing, Tianjin, Shanghai, Hangzhou, Nanjing, Guangzhou, Shenzhen, Chengdu, Wuhan and Xi'an Get one loaded
March 6, 2018, Jingdong air conditioning 'Three Guarantees problem a year only for non-repair' service will be officially launched, covering most of the Jingdong-owned air-conditioning brands and products.
It is learned that consumers will receive a service valued at 168 yuan (on-hook) / 269 yuan (counter machine) once they have purchased the air-conditioning products with the logo of "Three Guarantees" , If there is a hardware failure, resulting in the machine can not be used normally, consumers can Jingdong, APP, customer service phone and other methods directly apply for the service.
When the service application is completed, Jingdong will provide on-site testing and confirmation services, door-to-door testing is preferred by Jingdong financial cooperation brand after-sales service providers to provide testing, if the consumer is not in the region and Jingdong financial cooperation brand after-sales service providers, Tripartite service providers door-to-door testing.And if there is no service provider in the region, the process of remote video detection will be tested.In a word, 100% guarantee that consumers' service applications can get perfect feedback.
If the test is true. Failure is to provide replacement machine service, new machines are purchased from the Jingdong Mall, the new machine order information consumers can query through the Jingdong customer service. Jingdong Financial Services Association will be the first to remove the old machine removed The part does not charge disassemble disassemble fee), then the new opportunity is delivered by Jingdong home, and install.A set of complete and process-oriented service, will completely solve the consumers to purchase air conditioners in the Jingdong worries.
