Ms. Poon, who lives in Changsha County, bought a Philips TV set on an e-commerce platform during the Chinese New Year. On February 6, after installation, she found that about one-half of the TV screen had become a big flower face.
After maintenance personnel testing, the power of the TV screen fragmentation .Pan to rights but can not normally return, the reason is 'the goods have been opened during the installation of the box.' It turned out that this television is Ms. Pan's husband, Mr. Yang in February On the 4th, the order was purchased. On Feb. 5, a staff member took the TV to the reception. At that time, she received the goods at home, and she was approaching the expected date of birth and was in a hurry to go to the hospital for further delivery. 'I do not understand, It's installed, but he says he's just logistics. '
Pan told Xiaoxiang Morning News reporter, delivery staff let her view the TV model, then opened the package. 'Demolition, the TV appearance no obvious problem.' February 6, the real installer came to Ms. Pan Home, after the television was installed and powered on, there was an immediately depressing picture on the screen: almost half of the screen had colored vertical bars and there was even a gap like "black hole" in the left part. Clearly, Taiwan TV no way to read.
Throughout the New Year, Ms. Pan said watching the TV is very curious, during which the husband and wife with the platform customer service conducted several representations, the other said the arrival of the installer can not be out of the box .Yang said that there are customer service Appropriately put forward a small amount of compensation, was rejected by him. 'My wife was about the expected date of that period, the family are busy with this incident, no one touched the TV.' At the same time a complaint to the order.
February 27, the day in charge of the installation of master Liu memories, the day saw this TV has been out of the box, 'the client put the machine on the bed in the bedroom' After the power supply, Master Liu detected the site of fragmentation is the TV The power of the screen.At the same time, Master Liu also found that there are signs of damage to the TV carton corner.On the TV on the worklist reads, such as delivery unopened electrical inspection machine, the machine non-user responsibility.For Master Liu installation Whether it is through electricity, Master Liu said 'can not be determined, because after all, has opened the box.
Reporter contact customer service again and learned that the television order has entered the return process, 'no original packaging, to find other packaging instead, you can pick up' is expected to pick up the time for February 28, as to whether the full paragraph returns , Customer service said to be the result of the audit and treatment to prevail.Life screen is the customer man-made reasons, or the quality of the product itself, customer service said there is no conclusion.
