February 9, the newspaper "2018 household appliances, digital communications industry, consumer satisfaction survey", although the Spring Festival holiday, the majority of readers are still actively involved, many consumers have been mailing, delivery To the e-mail, WeChat replies filled out the newspaper questionnaire, many consumers complained about their purchase, use appliances and digital products encountered problems, we are one by one verified and with manufacturers and operators Positive communication. Just after the Spring Festival to go to work, the East today reported the joint Mammoth news, this newspaper network and other media launch of home appliances, telecommunications industry in 2018 '3.15' consumer rights day activities continue.
Buy an electric water heater was actually hot
Ma Yinhe (Reporter) complained to this newspaper that he bought a water heater provoked a belly thing, February 9, the reporter called Ma Yinhe, he said: November 11, 2016, he bought in Jingdong Mall A 60 liters electric water heater, the electric water heater labeled functions: 3D speed heat, wash the boot, 6 times the capacity of remote control, an antibacterial effect of antimicrobial patent 2.0 wall. I did not expect to buy such a 'tall' things , But provoked a belly gas.
Ma Yinhe said: This electric water heater appeared 4 times the electrical fault, a temperature control failure, a wire jump, plug hair smell, cable hair perm soft, a plug call, a computer board failure, Twice the power. After the brand after-sales three replacement parts, or can not be used normally. Consumers call the Jingdong Mall, electric water heater manufacturers, requiring replacement of new products. Factory door test, each only to change parts, and resolute not to change new machine.
Listen to the electric water heater repair workers speaking, the machine has a design flaw, developed a disinfection function, as long as the open disinfection function, the original set temperature has failed, directly burned to the display 75 ℃, while the internal is said to have been burned to 85 ℃. Do not know, will be burned.Moreover, using this feature, the line is short-term load is too large, fever, easily lead to hot wire and softened, likely to cause the meter box module tripping, power outages.
In addition, maintenance workers said that they can not just change the machine, they have assessment indicators. "Ma Yinhe angrily said that there is no change to the electric water heater, once he was hot, he had no choice but to turn off the disinfection function.
Recently, the newspaper received complaints from nearly a hundred consumers. The problems mainly focused on the quality and maintenance of home appliances and mobile phones.
New mobile phone failure soon, replacement machine found open machine?
Chen Peng, an independent musician in Zhengzhou, called the reporter on February 9 and claimed that he had fought five lawsuits for buying a Huawei mobile phone.
June 5, 2013, Chen Peng spent 3,500 yuan in Zhengzhou, Huaihe Road and Hing Wah Street, northeast corner of a cell phone shop to buy Huawei D2 cell phone who knows just a few days, the phone there was a problem: powerful body heat, Standby time is too short, at the same time the phone is turned on, always remind 'program error', the software response is slow, serious impact on the use of .Chen Peng had to go to Huawei official after-sales shop for overhaul .From the purchase of mobile phones to troubleshooting, 10 days or so.
Chen Peng go to the first Huawei sales shop in West Street, the staff said the need for overhaul, at least 3 days time.He calls Huawei official customer service phone, the other told him to go to another store can receive the same type of spare machine. When he arrived at the intersection of Central Plains Road and Hing Wah North Street, the official after-sales shop 'Hua Yan Communication Maintenance Services'.
After sales staff issued a 'Huawei Terminal Maintenance Order' and gave him an equal model spare machine.After testing, the advice of the sale is: the fault is true, in line with renewal.The acceptance date is June 19 that year.
The shop staff said: 'There are two new channels for change: First, replacement directly in the sale, we put the fault machine back to manufacturers, the manufacturers sent the new machine over it takes about 15 days; there is a post-sale invoicing, You get the fault machine to buy their own mobile phone where to extract a new machine from the sales store in the future manufacturers to supply a new machine shop. 'Chen Peng chose the former.
Half a month later, Chen Peng received a notice to get him to get a new cell phone, but after he got a new machine and found that this is a bare metal bag sealed with plastic bags, boxes, chargers, headphones and other related accessories No.
However, Peng Peng got this bare machine, did not open after showing any boot interface, as the phone was restarted without power, directly into the system.This makes Chen Peng suspect: This bare metal before the boot, has been Others boot off.
After finding the problem, Chen Peng has to the maintenance department and Huawei official customer service to reflect each other said they opened the phone was tested, the purpose is to see the phone has no problem.
Chen Peng said to sue them, December 2013, 'Hua Yan Communication Maintenance Services' will be informed Chen Peng to pick up a new mobile phone. The sale of the store to a new phone has not yet opened the package, Chen Peng boot After this time there is a boot screen, is indeed a new machine.But Chen Peng to take the phone when the sale said he can only take away the host (bare metal), packaging and accessories have to leave .More Chen Peng can not understand and Accepted is that the clerk told Chen Peng, to give him this new machine, is the sale of mobile phones borrowed from the sales channels, but also go back.
Chen Peng believes that this is to remove the wall to make up the western wall, he is to get a brand new cell phone, and that part has been opened cell phone, may also be the name of the new cell phone sold to the next person, shoddy, Infringe on the unknowing consumers he can not accept.
On March 15, 2014, Chen Peng filed a petition with the People's Court of Erqi District to sue Huawei and its official after-sales 'Hua Yan Communication and Maintenance Service' (franchise system, with independent legal entity qualification).
On May 7, 2014, the case was first held in the People's Court of Erqi District, where the form of appellation of the second defendant did not meet the requirements of legal documents. Chen Peng withdraws from November 19, 2014 to July 2016 On the 11th, Erqi District Court held a three-court trial and all his requests for renewal of new aircraft were rejected.
On March 28, 2017, Zhengzhou Intermediate People's Court held its fifth hearing and the court held that: Chen Peng asked Huawei and Hua Yan Communication Maintenance Department to replace the new Huawei D2 mobile phone for one reason Department, but Huawei, Hua Yan Communication and Maintenance Department and Chen Peng no contractual relationship between the sale and purchase, so the court of first instance ruled that Chen Peng dismissed the prosecution, there is nothing wrong with, dismissed the appeal to maintain the original ruling.
February 9, Chen Peng told reporters: He also had to consult a lawyer to see if he could appeal and continue to defend himself.
Consumer Alert buy appliances 'four attention'
Now when the Spring Festival, the major shopping malls competing to launch appliances promotions.Sales battle makes appliance prices lower, this is to let consumers benefit, but the related service is shrinking, service is not in place, but it has brought consumers a lot of trouble .
In the home appliance distribution, installation and commissioning service links, prone to business tips are not in place, consumer misuse, dealers and manufacturers push each other situation. Consumers Association reminds you to pay attention to the following four points when buying appliances:
One is to understand the after-sales service dealers and manufacturers. Consumers buying appliances, not only to care about the price, but also pay attention to product quality and dealer, producer service capabilities, such as after-sales service outlets distribution, after-sales service Fees, maintenance services and so on.
Second, the receipt of the appliance must be on the spot inspection. Consumers need to ask the purchase receipt inspection conditions. According to the dealer or manufacturer clearly inform the prompts to check the appliance model is correct, there is no damage to the packaging; and in cooperation with professionals Next, open the box to check the appearance of appliances is intact, accessories are available.
The third is to seek someone to come home installation and commissioning. Consumers should seek distributors or manufacturers assigned by the specialist or commissioned by the professional agency home installation and commissioning services, not for the sake of cheaper, contact their own qualified personnel to install and debug, in order to avoid problems with the appliance When unable to determine the responsibility.
Fourth, proper preservation of relevant documents in order to safeguard their rights. After the purchase of home appliances, should be properly kept invoices, warranty cards and other documents, when the website fake publicity, home appliances appearance damage, quality problems, etc., should promptly screen and take pictures to retain the evidence, In order to safeguard their rights in the future.
Home appliances, communications products rights hotline 13523412315
Recently, we received complaints from nearly a hundred consumers. The problems mainly focused on the quality and maintenance of home appliances and mobile phones. However, the problems in online shopping accounted for nearly half of the proportion. We are working with consumers and businesses and manufacturers Active communication, for everyone to solve the problem.Welcome to consumers in consumer electronics and digital products encountered in trouble, grievances to tell us.
You can call our phone 13523412315 to talk about your grievances; also can be related notes, evidence, e-mail to dfjbjd2010@126.com, do not forget to leave your phone number to facilitate staff to contact you; you can also follow the WeChat Public No. 'Appliance Held Mission', not only can communicate with us, you can also understand the details of this event.