Mr. Shen of Hangzhou called and said that his home air conditioners did not work one week ago, he repeatedly called the factory after-sales service telephone, but no one has been home maintenance. The children were also caught in a cold, Mr. Shen is very worried.
Mr. Shen, who lives in Hangzhou Qiaosidongguan Crown Plaza district, because of the trust of domestic brands, new home renovation he chose Gree central air conditioning.But on February 7, Mr. Shen home air conditioning suddenly failed, which made him very distressed.
It is understood that Mr. Shen family has two children aged five or six, winter afraid of children with a cold, so during this time every day home air conditioning, the children are accustomed to a jacket off the door now the air conditioning is broken, the children at home Refused to wear a coat, unknowingly frozen cold, which made him very distressed.Shen said that after the air conditioning is broken, he has repeatedly call Gree service call, but a week later, still no one home maintenance.
To this end, the reporter dialed Gree customer service hotline, the staff said that Mr. Shen they have been registered in the case, and the system shows outlets have accepted dispatch.
The system shows outlets have been dispatched to dispatch workers, but Mr. Shen said that he did not even after the telephone outlets have been received, not to mention someone on-site maintenance of the reporter then asked customer service to provide Mr. Shen where the regional telephone network, but the staff said , They are the national after-sales hotline, customer repair is automatically sent by the system after the single, they can not check the network contact information.However, the customer service to help us to call the duty team leader.
After compromise, Mr. Shen said he was willing to wait, but hope that manufacturers can help him solve the problem as soon as possible.
