Jingdong Mall refunds are forced to download Jingdong Finance | official response denied

Recently, according to Blue Whale reported that some users said the consumer in Jingdong 135.1 yuan of goods, including a product quality problems, the user refund service, the user said after the purchase of Jingdong Mall to apply for a refund of the success, the account balance can not be directly Jingdong Mall cash, but need to download another APP Jingdong Finance can be achieved.

Jingdong Financial responded to this matter and said Jingdong Financial will not require users to open any account forcibly, and all the services provided by JD Finance shall be subject to the consent of users.

Jingdong Financial said that the user has always been the first, out of consideration for the safety of user accounts, Jingdong Financial need to verify the user's personally identifiable information in order to carry out a refund operation.

The staff emphasizes' as a Jingdong small vault to provide users with a service for reading and agreeing to the agreement, and the initiative to sign open Jingdong small vault users, BOE will be the user's Jingdong Mall automatically transferred to the Jingdong small vault, such as The user has not been opened Jingdong small vault, the user in the Jingdong Mall shopping refund will be refunded to the user Jingdong APP wallet balance.