With the increasing popularity of smart phones, large screen cell phone easily broken cell phone broken screen also came into being, but also emerged from a new consumer complaints hot.Business Bureau of Beijing recently received a large purchase of broken screen insurance Caused consumer complaints.
Consumers Ms. Lee on the third-party website to buy a well-known mobile phone and broken screen insurance, online commitment 'buy broken screen insurance, one year service is valid mobile phone screen is damaged, by the merchant is responsible for replacing the screen for free.' "Ms. Lee's mobile phone screen Inadvertently damaged, the cell phone back to the merchant, asked to replace the screen, the result of the business to Ms. Lee split the phone privately, refusing to provide screen change service.At present, the business sector has accepted the matter, is further mediation.
According to the contents of the complaints, such complaints mainly include the following situations: First, the merchants use out-of-stock items, out-of-stock items, Not enough manpower and other reasons to delay the replacement of the screen; Second, the business is not damaged within the specified time after the phone sent to the designated office identified the appearance of mobile phones, screen leaks, enjoy multiple claims and other reasons to refuse to perform.
At present, there are mainly three kinds of screen breaking insurance purchase channels: one is the broken screen insurance provided by the mobile phone brand manufacturers, the other is purchased through a third-party platform, and the third is purchased directly from the insurance company. Consumers should consider themselves when choosing a purchase channel The actual demand, if the phone to buy broken screen insurance during the warranty period, try to choose the phone manufacturers to provide this service to avoid the warranty period by the third-party businesses to replace the screen, the warranty service is affected. Second, before buying clear broken screen insurance Of the scope of services, especially the insurance period, the scope of claims, exemption clauses and other important terms should be clearly stated, for unclear terms, it is recommended consumers prior consultation with the business before deciding whether to buy the same time, the business sector also reminds businesses In the operation of consumers should do to explain clearly the obligation to avoid the latter due to unclear division of responsibilities lead to disputes.