Appliance aftermarket solutions provider 'super sale' has recently completed 30 million angel round financing, investors for the individual.
China's household electrical appliance consumption is a trillion market, including home appliances after the market in 2016 was about 400 billion yuan. Appliance retailers Suning, Gome, appliance maker Haier, Hisense, Changhong have introduced 'after-sales service brand.' However, although Large brands such as Haier has relatively well-established after-sales outlets, staff, but for most small and medium brands, after-sales service, there are still many problems due to the chain of long service chain, many links, the traditional mode of communication, consumer experience is not good, Service efficiency is not high.
In the face of the above situation, SuperSales has developed a set of SaaS systems in two years and sells it to the brands and after-sale outlets, hoping to provide solutions for each link throughout the service process.
In the after-sales service involved in the user role of consumers, brands, regional service providers, outlets, maintenance master, super sale to each role are open ports, each role can be used by browser, App and WeChat This system.
Specifically, in the entire after-sales service process, super sale brought what aspects of the upgrade?
Enhance user experience.User installation and maintenance without telephone booking, directly through the Internet to complete.Users in the maintenance process problems, but also through the system directly to the outlets or brand side.In addition, the super aftermarket docking with the major e-commerce platform, Through the authorization, the super sale platform can directly obtain the sales orders of each platform and distribute them to the authorized outlets of all regions uniformly.
Optimize the network orders, send a single process.A network generally assume two or three brands of after-sales service, previously closed system or manual operation of the order, the original and confusion.Now through the system can access all brand orders, and the system Can calculate the best route that the teacher repairs in the vicinity.
Introduce financial institutions to settle settlements of accounts and outlets on a platform basis to reduce the bill period.
Enhance the quality of service of master, introduce the online training, link the dispatch order system with the user evaluation system, and improve the service quality of the overall staff of the branch office, and prevent fake orders by monitoring the distance that the master moves.
Help the brand save costs, precipitation of user information.When the user no longer by telephone booking, brand side not only saves the call center labor costs, and can obtain the user's identity and order information.
Super sale outlets mobile terminal screenshots
In addition to improving efficiency and reducing costs throughout the service process described above, Hypermarket also provides data monitoring services to outlets and brands. On the enterprise side, brands can monitor order efficiency, network cost, service quality, fake orders, For example, by entering the number of orders, after-sale sales, the number of outlets and other data, can estimate how much the system cost savings; also, for example, when a network is not timely orders, can be convenient Have to transfer the order to the local UNPROFOR service providers.
At present, the main sales target of super-sale is outlets and small and medium-sized brands. According to the monthly order quantity, pricing is between RMB 5,000 and 50,000 yuan per month, and more than ten brands have been sold in Jiangsu and Zhejiang provinces.
Finally, introduce the founding team background. CEO Zhou Handong once pet community e-commerce amateur CEO, has created super data (5 years), and deeply involved in Haier Group Internet transformation (4 years); CIO She Min is the United States of Vanderbilt University Ph.D., former CIO / PSI CPO of Haier Group, leading Haier Group's informationization innovation.He served as the director of quality leadership / supply chain management of GE Hi-tech Materials (Silicone Greater China). CFO Wen Zuqiang has over 7 years experience in investment banking And PE Investment Manager, the cumulative transaction amount of nearly 10 billion yuan. Served Huatai United Securities, China Securities, China International Capital Corporation Limited.