Focus on user needs, is not a rare business values, especially in the field of science and technology, from product design, development, sales to after-sales, every step will undoubtedly have to consider what the user needs, how to give users a better experience. The dark horse OPPO in the domestic mobile phone brand has also emphasized the importance of user needs in formal occasions many times, such as the hot selling of OPPO products, the success of OPPO attributed to not blindly follow the hot spots, focus on solving the user's immediate pain points.
Recently, OPPO once again upgrade the user experience, the customer service page on the phone reborn as a whole upgrade, a one-stop service platform, so that users can stay at home to solve after-sales problems.
Upgrading is not blind, and before the upgrade, OPPO first analyzed user behavior data and found that when users encounter problems, habits and preferences, they are 'searched', followed by self-service, commonly used functions Accounting for 22%, and personalized precision push presumably must be the future of customer service trends.
Therefore, OPPO integrates 9 common service functions (spare parts price, service network, authenticity check, registration service, maintenance schedule, reservation maintenance, security service, smart customer service, service policy) and user contact points, Page is divided into three modules: search, common functions and personalized push to meet the key requirements of users to obtain services to reduce the level of service entrance, improve customer service experience and data feedback, service convenience is obvious.
Search module, real-time display of the current user consulting the hottest knowledge point, and the input information and real-time knowledge base, users can get the most input with minimal input content.Of course, all the answers are official certification, no longer entangled Baidu Or ask the authenticity of the results of others.
Commonly used function modules, OPPO part of the commonly used functions interactive way to rebuild, reducing user input and use of the level, to bring a variety of more convenient services to the booking maintenance functions, for example, the new version clicks into the system has been automatically based on location And mobile information will be completed content, compared to the online version, reducing the user needs to enter at least 5 items.
Frequently used functions in the repair service, formally launched years ago, service platform, completely allow users to get rid of multiple tiredness, without leaving home, the phone can be completed .Please cooperate with OPPO 'spare parts price inquiry', but also to avoid non Official channel maintenance charges unreasonable situation OPPO mobile phone throughout the country, this feature more consideration of remote areas or OPPO customer service sparse areas of the user experience can be said to be very intimate.
The third upgrade module is personalized push, the user's model associated with the intelligent system, intelligent push related issues. For example, when using R11s, it will be targeted to push R11s related knowledge, allowing users to better understand the use of mobile phone knowledge .
Finally, the smart customer service O of OPPO member APP will provide 7 * 24 real-time reply 2017 smart customer service small O service tens of millions of users, you can solve the simple problem of most users, the processing time and efficiency greatly improved.
Sincere, convenient and professional has always been the value of OPPO customer service reflects the continuous exploration of user needs, continuing to bring users more efficient after-sales service. Now the latest one-stop membership service, you can easily solve most of Frequently asked questions from users, the most important thing is that you can get satisfactory answers without leaving home and really get the convenience.
So how to use this function, just open OPPO OPPO mobile phone APP, update to the latest version, use the OPPO account login, click the bottom of the home page customer service can enjoy one-stop convenient service, we quickly update it .
Focus on user needs, is not a rare business values, especially in the field of science and technology, from product design, development, sales to after-sales, every step will undoubtedly have to consider what the user needs, how to give users a better feeling. The dark horse OPPO in the domestic mobile phone brand has also emphasized the importance of user needs in formal occasions many times, such as the hot selling of OPPO products, the success of OPPO attributed to not blindly follow the hot spots, focus on solving the user's immediate pain points.
Recently, OPPO once again upgrade the user experience, the customer service page on the phone reborn as a whole upgrade, a one-stop service platform, so that users can stay at home to solve after-sales problems.
Upgrading is not blind, and before the upgrade, OPPO first analyzed user behavior data and found that when users encounter problems, habits and preferences, they are 'searched', followed by self-service, commonly used functions Accounting for 22%, and personalized precision push presumably must be the future of customer service trends.
Therefore, OPPO integrates 9 common service functions (spare parts price, service network, authenticity check, registration service, maintenance schedule, reservation maintenance, security service, smart customer service, service policy) and user contact points, Page is divided into three modules: search, common functions and personalized push to meet the key requirements of users to obtain services to reduce the level of service entrance, improve customer service experience and data feedback, service convenience is obvious.
Search module, real-time display of the current user consulting the hottest knowledge point, and the input information and real-time knowledge base, users can get the most input with minimal input content.Of course, all the answers are official certification, no longer entangled Baidu Or ask the authenticity of the results of others.
Commonly used function modules, OPPO part of the commonly used functions interactive way to rebuild, reducing user input and use of the level, to bring a variety of more convenient services to the booking maintenance functions, for example, the new version clicks into the system has been automatically based on location And mobile information will be completed content, compared to the online version, reducing the user needs to enter at least 5 items.
Frequently used functions in the repair service, formally launched years ago, service platform, completely allow users to get rid of multiple tiredness, without leaving home, the phone can be completed .Please cooperate with OPPO 'spare parts price inquiry', but also to avoid non Official channel maintenance charges unreasonable situation OPPO mobile phone throughout the country, this feature more consideration of remote areas or OPPO customer service sparse areas of the user experience can be said to be very intimate.
The third upgrade module is personalized push, the user's model associated with the intelligent system, intelligent push related issues. For example, when using R11s, it will be targeted to push R11s related knowledge, allowing users to better understand the use of mobile phone knowledge .
Finally, the smart customer service O of OPPO member APP will provide 7 * 24 real-time reply 2017 smart customer service small O service tens of millions of users, you can solve the simple problem of most users, the processing time and efficiency greatly improved.
Sincere, convenient and professional has always been the value of OPPO customer service reflects the continuous exploration of user needs, continuing to bring users more efficient after-sales service. Now the latest one-stop membership service, you can easily solve most of Frequently asked questions from users, the most important thing is that you can get satisfactory answers without leaving home and really get the convenience.
So how to use this function, just open OPPO OPPO mobile phone APP, update to the latest version, use the OPPO account login, click the bottom of the home page customer service can enjoy one-stop convenient service, we quickly update it .
