???Online shopping 'no reason to return on the 7th' launched more than a year, the rights and interests of consumers has been further protected. SAIC head of the National Industry and Commerce and Market Regulatory Work Conference on December 29 last year, said in 2018 National Business And market regulators will continue to strengthen the protection of consumer rights in the supervision of operators to fully implement the online shopping 7 days no reason to return the system at the same time, promote offline unreasonable returns.
As far as I know, in early February last year, already started to implement '15 days no reason to return ': consumers in Dazhong owned group refrigerator, washing machine, color TV, air conditioners, small appliances, kitchen and toilet products category, since Within 15 days from the date of receipt of the goods, the 3C products owned by the Group owned by Dazhong can handle the returned goods with the original copy of the shopping invoice within 7 days from the date of receipt of the goods without affecting the secondary sales.
In today's world, the successful delivery of goods is no longer the end of retail behavior, but the starting point of the entire retail behavior.
Compared to other retailers, including Jingdong and Suning, including the "no reason to return on the 7th" policy, Dazhong's "15 days no reason to return" service commitment, set a new record in the industry, the return period will be more than doubled .
Dazhong provides quality services at the same time, the level of service assurance is also rising.Middle and medium use of Internet technology, order delivery, installation, maintenance of the full consumer cycle service visualization.
For example, during the product installation process, a code gun with a GPS positioning device and a code gun carried by the delivery staff can track the change of processes such as the delivery of orders, the delivery of goods, the installation progress, and the reservation and maintenance in real time. The system runs the visual operation The trajectory is presented on the map, the delivery service is more transparent, so that consumption is more at ease.
As one of the beneficiaries of Dazhong's integrated service, Ms. Shen said that she had purchased air conditioners in large and medium-sized units some time ago, and the delivery and installation process was fully visualized and her services were evaluated. "Dazhong's installation workers are well- High efficiency, air conditioning delivery installation in one step, the day can be used.
Adjacent to the Spring Festival, Dazhong joint Hisense, Sharp, Changhong and other well-known manufacturers to open the 'TV Festival' activities, a number of quality TV sharp profit sharing, a lot of concessions in providing consumers with a variety of low-cost quality goods, Dazhong also constantly improve services Protection, to create a more perfect shopping experience, the quality of consumer life.
