The new refrigerator is not refrigerated, after-sales inspection manufacturers said the lack of refrigerant, consumers have become a lack of refrigerator, the difference between the words of a big misunderstanding.
Not long ago, Ms. Yang, who lives in Pixian Town, Tongzhou District, purchased a 'Meiling' brand refrigerator in an electrical appliance store and found that the refrigerator was not refrigerated when it was switched on. Get the family did not dare to eat. 'Ms. Yang said,' quickly call the factory customer service call, came after-sales staff said because of the lack of refrigerator caused by the lack of refrigeration. 'On the day, the factory after-sales staff detected the cause of the malfunction Left, before leaving without leaving the fault detection documents, but to contact Ms. Yang dealt with.
Refrigerator without a refrigerator, like a car without an engine, the refrigerator did not become a locker? Ms. Yang had a doubt about the quality of the refrigerator, he proposed to the appliance store to replace the refrigerator and compensate for economic losses, the delay in the other side Not solve the case, Ms. Yang reflected the matter to the business sector.
Tongzhou Branch of Commerce and Industry Bureau of Yixian accepted Ms. Yang's complaint immediately with the appliance stores and manufacturers have made contact after-sales reply manufacturers they have registered Ms. Yang, the cause of the malfunction is due to the lack of refrigerant, not Ms. Yang Said the lack of refrigerators.Electrical stores official said the refrigerator can not appear without the installation of the refrigerator can leave the factory, but the refrigerator during transport, storage may be due to the maximum tilt angle of more than 45 degrees caused by refrigeration Agent leaks, resulting in the case of not cooling, but Ms. Yang repeatedly said he did not hear wrong, and resolutely require businesses to replace a brand new refrigerator when the business staff asked Ms. Yang to provide the original home sales staff name or contact information Ms. Yang can not provide further information.
According to the industrial and commercial department, Article 24 of the Law on Protection of Rights and Interests of Consumers stipulates that 'the goods or services provided by the operators do not meet the quality requirements, and the consumers may, in accordance with the provisions of the State, agree to return the goods or require the operators to perform the replacement and repair Etc. Without the provisions of the state and the parties agreed, consumers can return within seven days from the date of receipt of the goods; after seven days in line with statutory conditions for the lifting of the contract, consumers can return the goods in time, does not meet the statutory conditions for the lifting of the contract, you can request Operators to perform replacement, repair and other obligations'.
After mediation, electrical store coordination Meiling refrigerator manufacturer for Ms. Yang replaced a new refrigerator, and to compensate Ms. Yang due to the refrigerator does not cause food deterioration of the economic loss of 500 yuan.
