News of Inner Mongolia Morning News on the All Media Platform On the 2nd, Mr. Ho, a citizen of Hohhot, reported to this newspaper's Media Center that he purchased an Aucma refrigerator in 2013. On December 11, 2017, his home refrigerator suddenly failed. The lights are not bright, there are problems with the refrigeration.
Mr. Wang believes that he purchased the brand Aucma refrigerator, although the service life has exceeded the warranty period, but the refrigerator can basically meet the daily needs of the family, out of the question, decided to contact Aucma sales staff for repairs, during which they incurred any maintenance costs Will be paid in full. And so far, Mr. Wang has repeatedly contact the after-sales service, maintenance master only twice on the door, they said 'can not be repaired', now refrigerator failure has not been solved, the refrigerator became the home furnishings, both Can not use can not throw.
'This Aucma refrigerator was purchased in 2013. There was a problem with the refrigerator cooling on December 11, 2017 when my partner called Aucma 4006187777 and was repaired by a maintenance worker to see if there was a problem with the refrigerator main board after checking. Day maintenance master with accessories again home maintenance, replacement of the motherboard, the problem is not resolved, the maintenance staff said that the need to replace other experienced maintenance personnel home repair, then there will be no news. "Mr. Wang said after the call to the sale , After-sales service is scheduled to arrange personnel, hit 10 consecutive calls, no one home maintenance.
2 pm, the reporter dialed Aucma 4006187777 after-sales phone, after-sales staff to determine by inquiry, Mr. Wang's wife, Ms. Xiao a total of call Aucma sales call 10 times.
'The earliest warranty record is on December 11, the day repair the fault refrigerator light does not shine, refrigeration problems, after maintenance personnel come to the door to solve the problem. After the repair calls have said they need to replace the parts, but the fittings have been Failure to arrive, the customer failure has not been addressed.After December 29, the maintenance staff once again on the faulty refrigerator motherboard replacement, but the fault is not resolved ', customer service staff said they will arrange maintenance personnel within 24 hours Processing machine.
Au Coma after-sales maintenance staff Master Wang called to reporters, said the original refrigerator parts because of the need to apply, is currently shipped from Qingdao .3 on the refrigerator will be a comprehensive inspection, Mr. Wang's refrigerator has passed the warranty period, which belongs to Paul maintenance, customers agree with the maintenance, if you agree to home repair and replacement parts are required to charge the relevant costs.
