On January 2, 2018, Mr. Ho, a citizen of Ho Chi Minh City, reported that he purchased an Aucma refrigerator in 2013. His refrigerator in his home suddenly failed on December 11, 2017. The refrigerator's lamp did not shine, and refrigeration also appeared problem.
Mr. Wang believes that he purchased the brand Aucma refrigerator, although the service life has exceeded the warranty period, but the refrigerator can basically meet the daily needs of the family, out of the question, decided to contact Aucma sales staff for repairs, during which they generate any maintenance costs Will be paid in full. And so far, Mr. Wang has repeatedly contact the after-sales service, maintenance master only twice on the door, they said 'can not be repaired', now refrigerator failure has not been solved, the refrigerator became the home furnishings, both Can not use can not throw.
'This Aucma refrigerator was purchased in 2013. There was a problem with the refrigerator cooling on December 11, 2017 when my partner called Aucma 4006187777 and was repaired by a maintenance worker to see if there was a problem with the refrigerator main board after checking. Day maintenance master with accessories again home maintenance, replace the motherboard, the problem is not resolved, the maintenance staff said that the need to replace other experienced maintenance personnel home repair, then there will be no news. "Mr. Wang said, and then call the sale , After-sales service is scheduled to arrange personnel, hit 10 consecutive calls, no one home maintenance.
The afternoon of January 2, the reporter dialed Aucma 4006187777 after-sales phone, after-sales staff to determine by inquiry, Mr. Wang's wife Ms. Xiao a total of 10 calls Aucma sales call.
'The earliest warranty record is on December 11, the day the repair of the malfunction of the refrigerator light is not bright, refrigeration problems, after maintenance personnel come to the door to solve the problem. After the repair calls have said they need to replace the parts, but the fittings have been Failure to arrive, the customer failure has not been addressed.After December 29, the maintenance staff once again on the faulty refrigerator motherboard replacement, but the fault is not resolved ', customer service staff said they will arrange maintenance personnel within 24 hours Processing machine.
Aucma after-sales maintenance staff Master Wang called to reporters, said the original refrigerator parts because of the need to apply, is currently shipping from Qingdao. January 3 will be a comprehensive inspection of the fault refrigerator, Mr. Wang's refrigerator has gone through the warranty period , Belongs to the warranty repair, the customer agrees to repair, if you agree to home repair and replacement parts are required to charge the relevant costs.
Inner Mongolia Morning News original link : http://www.nmgcb.com.cn/shehui/2018/0102/151190.html
