On December 28, Jingdong Group held the 2017 Service Express Business Review and Awarding Ceremony in Suqian, Jiangsu Province. Hisense TV won the 'Beijing Star Starlight' award for outstanding comprehensive service capability and its user experience will lead the Chinese black brand.
With the increasingly fierce competition in the e-commerce market, users' expectations and definitions of online shopping have undergone major changes. Providing a full range of high-quality customer services poses new challenges to the user experiences of various brands.
Hisense Jingdong the two giants since 2009 in all aspects of product, market, sales, service and so has always maintained full cooperation, in order to further enhance the shopping experience, from September 2017 onwards, the two sides signed a strategic cooperation agreement to formally launch customer service management project In today's increasingly important user experience, how to improve the simple and crude sales system and improve customer satisfaction is an important part of the efforts that both parties have been trying and improving.Up to now, the sales growth of Hisense's customer service team in 2017 has increased by 99.2% %, The cumulative reception of over one million, its response rate, satisfaction rate and other indicators are also located in the forefront of the industry.
In 2018, Hisense and Jingdong will continue to strengthen their cooperation in depth and continue to optimize the sales system with users as the center, improve service procedures, enhance the quality of customer service teams and create a higher-quality shopping experience for consumers.
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