TCL TV replacement time doubled, consumer service beyond the national standard

Recently, TCL officially announced: from January 1, 2018 onwards, TCL will be its all TV products, after-sales service for a full upgrade: the new user purchase 7 days performance failure occurs, the user can choose to return, replacement or repair , The new purchase of users within 30 days of performance failure, the user can choose replacement or maintenance.

According to the "Product Quality Law" passed by the State in 1995, which explicitly states "the responsibility and obligation of the producers and distributors of products, the products sold shall not be in conformity with the stipulated requirements and shall be responsible for the repair, replacement and return of the products; The consumers of the products should be compensated for the losses they caused. "This policy indicates that producers and sellers should provide consumers with 'Three Guarantees' service and implement the service time limits of 7th and 15th '7th' provides: the product from the date of sale within 7 days, the performance of failure, consumers can choose to return, replacement or repair. '15th' provides: the product from the date of sale within 15 days, performance Failure, consumers can choose to exchange or repair.

Prior to TCL strict implementation of the state promulgated the 'Three Guarantees' policy, the implementation of the' 7 day 'and' 15 day 'regulations.According to the official announcement, TCL in all user-centered philosophy, from the' 15 'To' 30th, 'the time limit has been doubled in the case of the general implementation of the national standard in the industry, beyond the national standard, to provide consumers with a more lasting quality assurance.

According to industry analysts said, TCL announced the service system upgrades, built on its own more than thirty years of service capacity accumulation and confidence in product quality based on the basis of TCL adhere to the 'service-oriented, experience is king' concept , Pay attention to improving the service experience, and continue to explore innovative service model.

In order to ensure that consumers get a better shopping experience, TCL and the country a number of channels to conduct a wide range of cooperation, open up online and offline channels, to provide consumers with a full range of diversified shopping. At the same time, TCL also over the years for all levels Sales outlets for upgrading, covering all levels of the market across the country, so that shopping more quality and immersion in the after-sales service, TCL not only provide 7x24-hour manual service hotline, home installation and commissioning and maintenance services, and follow the 'Internet + 'Development model, open the service platform on the Internet side, you can view service progress anytime, anywhere, common sense and common problems such as appliance maintenance, timely response to user needs, and dedication to escort the user experience.

In recent years, TCL, as the only company in the domestic industry with the advantages of vertical integration of the entire industrial chain, strictly controls product R & D, procurement and manufacturing so as to continuously improve product yield and bring more consumers Quality and reliable choice. TCL also through continuous innovation, advanced technology and high-end technology development has greatly improved the field, one after another released and listed for consumers to bring high-end, quality audio-visual enjoyment, and promote the market replacement The rhythm.

While constantly strengthening its core strength, TCL also digs deep in content services and innovation in the ecosystem, relying on the two main lines of products and services to provide users with a full range of entertainment solutions, including product-centric, quantum dot display technology And artificial intelligence as the driving force to enhance the TV audio-visual experience; to serve as the center, providing video, education, games, medical, sports and other content, which greatly enriched the living room entertainment enjoyment.

TCL adhere to the user as the core, constantly polished on the service experience has been rewarded.In addition to the rising market share and reputation reputation, but also frequently access to quality class awards by the China Quality Association, the Provincial Bureau of Quality Supervision, Third-party certification bodies, including the authority of the Department granted: 2017 'national' quality benchmark '' honor 'national implementation of customer satisfaction project', 'industry advanced green development unit', 'brand-name products in Guangdong Province'; adopted 'Quality Management System Certification', 'Hazardous Substance System Certification', 'Intellectual Property Management System Certification' three certification; won the Saibao 'Quality Award' honor in 2016 and 2017 National QCC Honors and Awards won two 'China Electronic information industry excellent quality management team first prize 'honor, and' 2017 national quality trustworthy team 'honorary title and so on.

Regardless of product and technical strength or reputation and honor, all this is built on the TCL user experience as the core, the implementation of the national quality assurance system based on the policy from a deeper perspective, as one of the representatives of big country brand image , The rise of national brands in the global market need to rely on the technical strength, quality assurance and service accumulation.This TCL beyond the national standard, the service upgrade, it is just a big country brand strength and confidence should be demonstrated.

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