This is a televised maintenance order in January of this year, Mr. Liu of Jinan sent his broken TV to the official maintenance point for repair, and for one year, the television set was not repaired but was repaired to him. What is going on?
At the beginning of the year, Mr. Liu repaired his own television set, but after watching the Chinese New Year and watching television again, he bought a new one. Later, his family relocated and his wife gave birth to a child. Moved the day before yesterday, but turned out this repair bill.Mr Liu remembered that the TV has not been taken, and then I called them in the store, shop maintenance staff said the television is gone. '
At the maintenance point, the reporter saw the person in charge Mr. Miao, Mr. Miao said that he 's really not the TV now.
In accordance with the instructions on the maintenance order, after the TV is repaired, the maintenance staff will call Mr. Liu to take the TV in the required 7 days to take away their TV. Person in charge Mr. Miao said: 'We will give customers a one hundred percent call, we After I repaired, I definitely called Mr. Liu for pickup, but the record is now gone.
Mr. Liu insisted that he had not received any phone calls, whether the phone call was made or not, but the crux of the matter was where did the TV go?
Miao said: 'The machine was taken away, but now there is no record, because for so long, nothing can be preserved, you say you can see the car to save a year, just to see the fare to catch a car Money, this is a good solution, you can call the police to solve the problem.
During the interview, the staff at the service point presented a reminder on the maintenance order that they could handle the repaired and stored expired products on their own.
However, Chen Zhengbin, a lawyer at Jinan Xingliang Law Firm, explained: 'This provision is a clause that restricts or excludes the main rights of consumers. According to the law, this provision is null and void for consumers. As an authorized repair station, customers should return electrical appliances or Compensation for the corresponding loss.
After regular repair, did not pick up the reservation phone and records, but the TV is gone. No way, Mr. Liu had to call the official LG service phone.
LG customer service staff said Mr. Liu will register the situation, and then let the relevant departments to deal with.
As of press time ago, Mr. Liu still did not receive LG customer service and solve the problem of the phone, his television in the end where to go, is still a mystery.
"Minsheng through train" will also continue to pay attention.
