Home appliances and people's lives have been closely linked, as small as rice cookers, kettles, yogurt machines, large refrigerators, television sets, air conditioners, almost daily life can not leave the home appliances circle. Therefore, the quality of the appliance appears Increasingly important PConline home appliances channel has collected the quality of the last month, appliances, we hereby publicity:
Recently, a Kaili City user reflected the home water heater exploded and found the manufacturer, but the manufacturer did not compensate.It is reported that the user home elderly in 2008 to buy a 'constant heat' brand water heater, however, In early November this year, an explosion occurred in the water heater, causing severe damage to the walls, windows and doors of the houses, causing the user's life to be affected.
Later, the brand's water heater appeared to shirk each other, to avoid responsibility and other phenomena, resulting in the end of the user to the Consumer Association rights approach.
Recently, a complaints platform appeared a Supor electric kettles complaints, said the sale did not repair the past six months repaired as a well-known electrical brand, Supor, why after-sales maintenance shirk six months?
According to complaint information shows that the consumer Supor kettle switch around the end of July this year, broken, and customer service and said after-sales maintenance point to point.However, surprisingly Supor's sale was actually no accessories on the grounds Has shirk until now.
3, Recently, the City Administration of Industry released November consumer complaints analysis, with the advent of winter, the temperature dropped, electric heaters and other heating equipment into the sales season, but also became the month of complaint hot spots .In November, 12315 information collection services The platform registered a total of 72,529 pieces of consumer complaint information and received 27,405 person consultations with consumers, saving 840,120 yuan for consumers.
4. Recently, AQSIQ issued a circular on the special spot checks on the quality of air purifier products in 2017. Among them, Mitsubishi Heavy Industries Air Conditioning Systems (Shanghai) Co., Ltd. turned out to be unhealthy again in sampling twice in a row.
According to the announcement, the General Administration of Quality Supervision, Inspection and Quarantine organized a special spot check on product quality supervision by air purifier products and randomly selected a total of 80 batches of products produced by 74 enterprises in 12 provinces (cities), among which 23 batches of products failed , The unqualified product detection rate was 28.7%.
Many product lines have different levels of product quality problems, after-sale problems, however, these problems will eventually consumers no longer hope for the brand or even the entire product line.Therefore, all home appliances brands should strictly control the quality of home appliances , Improve after-sales service.In the community to promote the upgrading of consumption, the quality has become popular expectation, in the purchase of good quality products, PConline appliances channel or hoping to work together to enhance the quality of home appliances from three aspects.
Enterprises should put quality control in the first place
More and more enterprises are targeting the so-called 'high-end' product layout under the pretext that consumers are willing to carry out the 'upgrading of consumption'. However, what are the real 'consumer upgrades' and consumption The answer to an escalation is that consumers are buying more and more expensive things - in other words, the products marketed by brands are moving toward the higher end, selling more and more expensively, and consumers being able and willing to pay for it.
In fact the essence of consumer escalation is the concept of upgrading refers to the consumer that he had some of their ideas in the process of consumption has changed, willing to spend money to pursue quality of life, not to upgrade the money he paid only entangled in the price The level is completely misunderstood the essence of consumer upgrades.For consumer upgrades, consumers are more willing to see the manufacturers of their own product quality control, as well as the implementation of after-sales service.
Government regulatory authorities to develop and implement the relevant provisions
According to AQSIQ official website, 48 batches of electromagnetic cookers produced by 48 enterprises in three provinces of Guangdong, Zhejiang and Jiangsu provinces have been spot-checked this year. The results showed that 19 batches of products were unqualified with a failure rate of nearly 40% It is understood that unqualified causes include non-normal work, energy efficiency rating, mechanical strength, electromagnetic compatibility, etc., while the well-known brands Wei Wang, Pentium, etc. are The list is famous.
Periodic sampling of government agencies will help companies to strengthen their product quality assurance, PConline recommended that the relevant quality inspection departments not only to regular sampling, testing, but also to strengthen the exposure and publicity to enhance consumer awareness of the market unqualified products.
Consumers enhance scientific purchase, use awareness
In the beginning of the article we saw similar to the explosion of the burner, air purifier does not meet the standard, poor quality kettle etc. In fact, in the face of these unexpected conditions, many times we consumers can control their own.For example, Household appliances safe use of life rules "provides that the safe use of electric water heater life of 8 years, gas water heater safe use of life of 6-8 years However, many families exist to users such water heater out of service 'phenomenon. In everyday life, any Articles have their use of the deadline, so for this has many years of service items, even if there is no quality problems, do not be replaced in the event of a safety accident.
In addition, before buying products, consumers should choose a reliable brand, after-sales service outlets and more reputable dealers; before buying to carefully understand the product configuration and after-sales service commitment, do not believe the sales staff verbal introduction and commitment; not Covet cheaper choice of quality products.Please carefully check whether the product factory name, site, certificate of conformity; Use of electrical heating equipment to be strictly in accordance with the provisions of the product specification.Do not put flammable objects around it, so as not to cause a fire. After use Do 'people go power off'.