Recently, Ms. Liu of Kaili Citizen reported to the newspaper hot line in southeastern reporter's station called saying my home water heater explosion, the current home a mess.
Water heater explosion security door was the whole explosion
At noon on November 9, Ms. Liu received a cell phone call from a security guard in the district saying that she had exploded an apartment she was renting out and asked her to go home quickly. "I was so shocked when I saw the room that I did not expect it to be so serious." Ms. Liu said that at the time even the security door was the whole blown up, so she really could not figure out a small water heater, how could have such a big impact.
On the afternoon of November 20, when the reporter came to the scene of Ms. Liu's home, I saw a mess in the house. In addition to the large shed of walls, there was a big rupture in the bathroom wall. The living room and bedroom door Because of the impact of the explosion collapse, the four windows inside the house directly rushed downstairs, the rest of the windows are also shattered glass.The accident water heater is completely changed shape, the barrel and the shell completely separated, placed in the corner of the house , Can only faintly see from the deformation of the water heater brand name 'constant heat' word.
'Not only was my family seriously damaged, but a number of cars parked downstairs at the time were also affected.' Ms. Yang said that at present the apartment is rented out to a family of three and is fortunate enough not to be home at the time of the incident, otherwise the consequences would be disastrous.
According to Ms. Liu introduction, the explosion of the water heater is the home elderly spent more than 2000 yuan purchase in 2008, has been able to normal use, and did not appear any anomalies .After the accident, Ms. Liu also the first time looking for the business was purchased, But the business has long been relocated, its sales 'constant heat' brand water heater, there is no point of sale in Carey.
Manufacturers: there are traces of maintenance, no compensation
Looking for distributors without result, Ms. Liu, according to the contact information printed on the water heater shell, contact the manufacturer of the water heater 'Ruimei (China) Water Heater Co., Ltd.', but many consultations, the manufacturer's reply to Ms. Liu quite Dissatisfied
Ms. Liu said that after the accident, on the morning of November 11, a factory engineer named Wang and an insurance company staff had come to the site for inspection. 'At the beginning they promised to compensate 50,000 yuan, I did not agree, Need to negotiate, according to my specific loss to talk about who knows they were back in the night directly to Chengdu. 'Ms. Liu said after the engineer returned to Chengdu, sent her a text message that the scene of the accident damaged seriously, can not determine the water heater Caused, and the water heater parts of the company's internal protection is not the original parts, so the company will not pay any fee, just think they are regular customers, you can donate a water heater for its use.
For manufacturers, Ms. Liu said that can not be accepted.
Ms. Liu said: First, because the water heater at home was simply not repaired. Second, the Kaili Municipal Public Security Bureau Criminal Science and Technology Laboratory conducted an investigation on the scene of the explosion. The conclusion was that the explosion was triggered by the water heater in the indoor toilet Ms. Liu showed reporters a description of the current survey issued by Criminal Science and Technology Department of Kaili Public Security Bureau.
Consumer Association: Support consumers to go legal proceedings
December 5, the reporter went to Kaili Consumer Association interview.According to Kaili City Consumer Association Chen Xiaoyong introduction, after the accident, Consumer Association has 5 times to contact with the manufacturers in the hope that they can and Ms. Liu Negotiated again, but the manufacturer made it clear that this will not be any compensation, and sent to the Association of Consumer Care in Kaili, a company seal with the note states:
'My company at 9:10 on November 10 received repair customers, the explosion at home caused property damage, the suspect is caused by water heaters, requiring manufacturers to come home.
Conclusion: At the scene of the accident, it was found that a water heater of our company with non - original parts could not judge the cause of the accident on site and therefore could not bear the liability for compensation according to the customer 's request.
Currently, Kaili Consumer Association is contacting the consumer associations where the factory is located to inform the situation, hoping that the other party can help deal with the matter. "Of course, if consultation fails, we also support consumers to follow the formal legal procedures, to the people's court Litigation. 'Chen Xiaoyong said.
