For car recall, many consumers have long heard, but few people recall the appliance recall, in fact, recall system for home appliances has already started two years.
On January 1 last year, the State General Administration of Quality Supervision, Inspection and Quarantine officially released the Measures for the Administration of the Recall of Defective Consumer Goods, which included 9 types of products, including home appliances, audio and video equipment, lighting appliances, etc. This also means that large To the washing machine, air conditioning, small to the dishwasher, juicer, if there are quality defects, will be a unified recall.
On December 11, Titanium Trading (Shanghai) Co., Ltd. voluntarily called for the recall of 6 models of imported Tiger rice cookers with a total of 29,245 units, a recall of imported rice cookers in China for the first time, recalling the quantities and value of goods and refreshing the defects of imported household electrical appliances Recall records.
Last week, Dyson Trading (Shanghai) Co., Ltd. also submitted a recall plan to SAQSIQ, recalling some imported air-purifying heaters from December 12 this year.
The recall of two defective products, to a certain extent, reflects the gradual reunification of the domestic appliance recall system with international practices. According to the regulations, the imported products enjoy the same treatment as the domestic products. The importer is the first responsible person for the recall of imported consumer products, Consumer goods producers have equal obligations.
'I did not expect China's import control requirements are still more stringent than our Japan!' About the recall Japan Tiger Thermos Co., Ltd. official said.
In response, Liu Shiyuan, deputy director of the Inspection and Supervision Department of AQSIQ, said: 'The recall of imported home appliances fully demonstrates that we constantly improve the quality and safety risk early warning and rapid response supervision system of import commodities by means of after-the-fact supervision and spot checks, and earnestly protect consumption Rights and interests, but also further compacted the main responsibility of producers.
Hard-won 'Chinese appliance recall'
Familiar with the appliance industry, people know that the defective appliance recall system in our country is after twists and turns.
Although as early as 2010, the relevant state departments publicly publicized the Regulation on the Recall Management of Household Electrical Appliances (Draft for Comment). Until last year, the appliance recall was delayed for five years before it was included in the Measures for the Administration of the Recall of Defective Consumer Goods The way to landing.
It is also because of the past few years the lack of recall system for home appliances in China, resulting in many Japanese home appliance companies and Korean home appliance companies in the global recall of defective home appliance products often "not involved in the Chinese market," the way to avoid the Chinese consumers' Very hurt '.
In January 1, 2016 after the implementation of the new regulations, in addition to domestic manufacturers, imported from overseas consumer goods to the domestic sales of enterprises, but also for the record, especially foreign-owned home appliance brand in the Chinese market for imported appliances.
Under the new rules, Japan, South Korea, Europe, the United States household electrical appliance enterprises, announced the global recall of defective appliances, can not independently decide whether to include the Chinese market in the recall.
Appliance recall need to get rid of 'psychological barrier'
Today, the appliance recall system is there, but the domestic enterprises on the recall of defective products or have some concerns.In the awareness of the Chinese people or in the media, appliance recall is a very bad thing, many companies want Recall did not dare to recall.
In fact, corporate recall is a responsible performance, and some recalls are even preventative.Products may have potential safety hazards for many reasons: due to cognitive limitations in the early stages of design do not understand, raw material suppliers, material selection problems, etc. may Resulting in imperfect products.Some products do not exist quality problems, but enterprises consider there may be some hidden dangers, in order to protect the interests of consumers and take the initiative to recall.
In foreign countries, public opinions and media opinions hold an objective attitude towards the recall of home appliances, and recalling it as a responsible performance of an enterprise.
Therefore, we should think of the recall as a normal business, consumer affirmation and tolerance. For the next one, the next one or more household electrical appliance enterprises take the initiative to assume the responsibility of recalling, will also create a good user opinion surroundings.
'Recall is not terrible, afraid not to recall.' This should be the philosophical dialectic of the harmonious coexistence between the appliance business and consumers.