In recent years, with the great development of the animation industry in the PRC, the performance of the animation toys market has been strong - mainly due to the indiscriminate bombardment of related "industrial animation films" on television stations and video websites. After the launch of these trendy toys, With the innovative gameplay, extensive media promotion and intensive offline promotion, it is often possible to quickly harvest a large number of fans to pay for the product.
Many domestic Toy brand However, some brands neglected to work on the products, quality control, consumers complained .Therefore, Chinese and foreign toy network in the various e-commerce platform for consumers a lot of bad reviews Of the 'Smart Creators' products to investigate and found many problems, I hope the relevant manufacturers attach importance to their own product quality and after-sales service, take warnings.
Flagship store products is a copycat?
Chinese consumers are increasingly aware of intellectual property rights and self-protection. In order to provide their children with safe and high-quality products, they will not simply buy cottage products in the street for petty convenience. They are willing to go to the formal supermarkets, Department stores, stores to buy; online will choose the brand flagship store consumption, the map is a relief. But the actual situation?
Many in the 'Smart Creators' Lynx, Jingdong flagship store to buy a' magic Gyro 2 ',' Explosives Beast Hunter 'toys found many problems with the product, parents bluntly' is simply a copycat. '
· Poor quality, very thin plastic buckle, the child has not touched the broken, can not together.
A lot of flaws, paint the color does not work, it is hard to believe is genuine.
· The day before the dragon can not turn into a ball, go back yesterday, the wings have been lost, the spring parts have disappeared ~
Workmanship is very general, the shell can not hold, the paint is not good, this quality is far worse with the genuine ~
· The quality is really normal, the first hand, half an hour all the Sanjia, the seller can be considered to force, to change a, less than 20 minutes hand, a wing Sanjia, so my son humming me every day, vowed not to buy him such Toys, Sanjian may be a design problem, do not know if there is a genuine or fake, anyway, is drunk
· Buy flagship store, but the quality is not good, the children did not play a few pull the pull is not good, often do not go back ~
· The quality is particularly poor, children just play one day off, the plastic is particularly thin. Is the copycat cottage, not genuine! Please carefully shot!
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Smarter product images uploaded by consumers
Consumers say may have a strong emotional color, but it reflects the huge gap between products and advertising in the television advertising column amazing play, buy back the product of a poor result, the play simply can not play, and TV is a curse!
After-sales service needs to be improved
According to statistics, in the 'Smart Creators' Lynx flagship store, the best selling products 'Magic Top 2', 'The Beast Hunter 2' bad reviews have 200 +, involving quality, workmanship, accessories and so on; Jingdong flagship store, The number of poor reviews also have 700 +, 40 + respectively.
In fact, the quality of individual products is completely understandable, but the manufacturers' after-sales service did not keep up with the explanations. There are only a few replies to the 'bad reviews' that are hard to understand.
· Jingdong flagship store, a parent reflects: 'received is bad, contact customer service is smart, do not understand, jumped out of a customer service, speak or automatically reply, say anything do not understand, mad ~
· Very disappointing attitude of the seller service disappointment! Buyers contact the seller to reflect the situation simply do not care, many times do not give a reply! Such a poor price of plastic products are also sold so expensive, it is better to spread a dozen of similar gyro ...
· Product quality problems, all the time to promote communication, whether it is not genuine, it is really bad, so bad time to play bad, you should reflect ...
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Some even reflect the returned product 'should be returned to something to be re-sale.' But customer service turned a deaf ear to it.
Smarter product images uploaded by consumers
Please do not hurt the hearts of Chinese children!
For the manufacturer, every toy is just a normal product on the assembly line, but for children who read cartoons, the product takes on the child's illusions and aspirations.
When children disassemble the highly anticipated toys, they often identify the toy as their own props. Some parents said that although the quality is not good, they would like to return the goods. However, Right
Some consumers to share the case, watching people sad, hoping to arouse manufacturers attention:
· Noon yesterday received the goods, did not arrive in two hours can not play, are scattered, provided that my home is a female treasure, very cherish the gifts of children. This result makes the baby very sad.
For the first time to give a bad review, to his son's birthday gift, took a few days reminder before delivery, back time is to catch up, 139 yuan to buy fake and shoddy products, plans, contact the seller said or make up 5 yuan difference , Or sent to change, we also know that children have long been received, crying, because birthday gifts do not want to let the child lost so let him improvise to play a few days! Back to the blue does not light, Also do not get back! The most disappointing online shopping!
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The establishment of brand trust is not easy, if always let the child grievances, parents heart plug, the long run, the future of the brand, one can imagine.
Advise related manufacturers, and the line and cherish!