Recently, the operator World Wide Web in a third-party complaints platform found a complaint on the TCL refrigerator post, from the post shows the user was very angry, then the user encountered in the end what kind of product quality problems? TCL refrigerator will How to deal with it?
According to the operator World Wide Web, the post said that users purchased a TCL refrigerator on Tmall on October 1 and started using it after more than a month's renovation, but something alarming happened. Taiwan has never used the refrigerator turned out to be broken, 'something is bad' 'is equal to one day useless on the broken'.
Presumably who met this kind of thing will be very angry.From the post on the statement, the user dials the TCL after-sales phone, but 'TCL push to push nobody tube', and finally promised to help users to this one day did not use The refrigerator pulled to repair, but was rejected by the user.
This is why? Broken products manufacturers promise to repair is not good? The user said in the complaint post, 'there is no scratches what they halfway,' the original is because the other can not guarantee the quality of the product in transit, Therefore, the user did not allow the refrigerator to be taken away by the manufacturer for repair.
The user's current appeal is that we hope TCL can take pictures of evidence, rather than let users wait at home.
TCL refrigerator operator to consult the matter on the matter, the other responded that the user will be the first to verify the information, and then to the relevant area responsible for handling, but because of the complaint user information is unknown, so can not guarantee when to handle well This matter.
