Water purifier products as a need to install and replace the filter on a regular basis semi-finished products, the sale is very important part, but for some did not set up after-sales service brand, choose outsourcing in this regard.In the factory's needs, water purification service Third-party platform companies came into being, of which 100 million water purifiers affiliated to 100 million United Environmental Equipment (Beijing) Co., Ltd. are the representatives of this type of enterprises.
Recently, according to Mr. Wang, a user in the city of Aiken's home network, a Philips purifier installed in his home has been followed up by 100 billion water purifiers. The specific procedure is to call Philips official after-sales, Philips side Send a single bill to 100 million, 100 million courier filter cash on delivery, the filter arrived at Mr. Wang's home, Mr. Wang and then phone booking filter installed.
Because this paragraph Philips filter once the filter to remind need to be replaced, it will stop working, so Mr. Wang in order to restore the water as soon as possible to use, every time immediately call for after-sales replacement filter.Mr Wang's home water purifier use for more than a year Has been replaced several times the filter, after each service he still satisfied.
Not long ago, Mr. Wang's Philips Philips water purifier has a reminder expires due to be replaced, and the machine stopped working again. The process is more troublesome, in order to resume as soon as possible, so I chose to order directly from the million website.However, Mr. Wang found that after the appointment of 100 million has no customer service staff to contact him, then, November 14, Mr. Wang Take the initiative to call the phone booking was successful soon, the filter sent to Mr. Wang's home, Mr. Wang on the spot payment received a new filter and telephone installation reservation.
However, the next thing becomes strange .In the ensuing many days, there is always no installation staff to contact Mr. Wang.He after the call to 100 million customers, the reply is double-eleven orders surge, so the sale Delay.Waiting for a few days still did not install the caller, Mr. Wang had to continue to call one hundred million, 100 million customer service said it would urge the installation staff.But the time flicker, half a month later, during the hundred million water customer service also have the initiative to call , Asked Mr. Wang whether the installation of staff calls, but did not know, but said it would continue to urge the installation staff .Wang during the attempt has also been to call Philips official sales, the reply is only to say that home to install the filter to pay. Puzzled is that after each replacement filter charge only filter costs, but never home installation fee to say one.More Moreover, the price of Philips filter is not cheap, only the first replacement filter (non-RO membrane, The general primary filter are cheaper) the price has reached 318 yuan .Mr Wang feel incomprehensible is that Philips official after-sales said the water purifier users can from Installation, without the after-sales staff .Wang asked the customer service, you can install, out of the question who is responsible for their own installation, but also what to do after-sales? Customer service staff to avoid but not the first time around with Mr.Wang call Philips Official aftermarket issue.
As of the Aken home network issue of December 1, Mr. Wang said that so far there is no customer service staff telephone contact with him, his home water purifier is still in a shutdown state, the family has returned to the state did not install a water purifier, only Can use bottled water.He also expressed his disappointment over the service capacity of Philips water purification and 100 million water purification.
Appears in the Aiken home appliances, Philips filter will expire to stop the function Although the technology can be used to allow users to frequently change the filter to ensure the quality of the water, but this approach is very wrong, not to the user to replace the filter buffer Period, which allows users to replace the filter can not be obtained during the clean water.And, according to Aiken home network, in addition to Philips, did not find a similar brand to use this technology, the vast majority of water purifiers in the filter expires , Just a light alarm or a beep alert every time you use it, did not force the user to replace the filter, so the use of Philips technology is very incomprehensible.
In addition, according to the Aiken home network survey found that 100 million water purification is a Beijing-based company, billion net water business includes: 100 million water purification, electricity, billions of clean water, worry-free service, billion net Water cloud net three core business carriers.And engaged in water purification service is one hundred million water purification · worry-free service, the business is not self-mode, 100 million is just a service platform, to take is to join around the way, In other words, as long as the service providers around to join the initial fee to join, one hundred million will send a single service provider around the country. Aiken home network that is precisely because of the joining model, resulting in the supervision of service providers is not enough, only Wang's home water filter appeared to half a month no one home replacement of the embarrassing phenomenon.
Aiken home network that the majority of water purification vendors, after-sales service ability is very important, set up their own service team to well grasp the initiative of service consumers, and will not let consumers appear Mr. Wang family this case To the season by the side of the station situation.Aiken home network suggested that consumers to buy water purifiers in addition to consider the brand of accidents, but also consider the brand's after-sales service capabilities, or maybe, someday, the home water purifier Has become the manufacturers of orphans machine indifferent to the machine.
